Manager Customer Service

STEPHAN L GREEN

***** ****** *** *** **, Inglewood, CA 90304

Home: 323-***-****

********@***.***

Seeking a rewarding career, utilizing analytical and professional management skills. Profile I am a Entrepreneurial Operations Manager dedicated to developing team members' strengths to build dynamic and high-performing teams who surpass company goals. Results-focused management professional offering 27 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Budgeting and forecasting Performance

evaluations Organized/Detail oriented

Unsurpassed work ethic

Superb time management skills

Store opening and closing procedures

Store operations

Recruiting and interviewing

Team-oriented

Operations Manager, 08/2012 to 04/2015

Walmart Los Angeles, CA

Also responsible for bookkeeping, Scheduling, loss prevention shrink team. I coach and mentor employees on business development, personal growth and performance management. I am responsible for merchandise replenishment. Completed profit and loss performance reports. Trained and developed new associates on POS system and key sales tactics. Counted cash drawers and made bank deposits. Interviewed job candidates and made staffing decisions Managed staff of 50 sales associates, and 4 team leaders. Operations/Merchandising Manager, 10/2009 to 09/2012 Ross Dress for Less Inglewood, CA

Manage Profit and Loss and day-to-day operations, which includes overseeing sixty plus employees, engaging in daily interaction with customers in person and via telephone, and managing the receiving department. Also responsible for bookkeeping, Scheduling, loss prevention shrink team, and training in the store. As second in command under the store manager, I coach and mentor employees on business development, personal growth and performance management. I am also responsible for the front end cashiers General Manager, 10/2005 to 10/2009

Starbucks Torrance, CA

Duties include but are not limited to modifying time lines and work schedules according to company needs, manage day- to-day operations for Thirty-five associates, addressing customers' concerns, interviewing and evaluating personnel, processing daily bookkeeping, and coaching and mentoring employees on business development, personal growth, and performance management. Additional responsibilities include supervising management staff, emphasizing sales performance and high standards of store operations, and managing thirty-five sales and support staff to perform all aspects of retail store operation.Delivered excellent customer service by greeting and assisting each customer.

Operations/Merchandising Manager, 11/1989 to 10/2005 Home Depot

SUMMARY

HIGHLIGHTS

EXPERIENCE

Managed P&L (Profit and Loss) and day-to-day operations, which included overseeing seventy-three employees, engaging in daily interaction with customers in person and via telephone, and managing the receiving department and computer room's functions. In addition, was responsible for bookkeeping, loss prevention shrink team, and most of the training in the store. As second in command under the store manager, coached and mentored employees on business development, personal growth and performance management. Business, 1988

California State University at Dominguez Hills Carson, CA, US none: accounting 1988 California State University at Dominguez Hills - Carson, CA Junipero Serra High School Gardena, CA, US

Junipero Serra High School - Gardena, CA

Bookkeeping, Business Development, Operations, Performance Management, Loss Prevention, Operations Manager, Training, Sales, Mentor, Scheduling, Coaching, Interviewing, Mentoring,Retail Marketing,, Front End, Cash, Point Of Sale, Staffing, Budgeting, Detail- oriented, Forecasting, Time Management.

EDUCATION

SKILLS

Contact this candidate