Customer Service Manager
Resume:
ARTHUR J. SICKLER
Land O’ Lakes, FL 34639
*********@*****.***
CAREER OBJECTIVE Join a company with a team environment in which my drive, passion, experience and talents will benefit both my employer and myself
RELEVANT SKILLS B2B Sales D2D Sales Recruiting
Training Interviewing Hiring
Team-Building Inventory Control Book Keeping P&L Knowledge Customer Service Scheduling Payroll Marketing Client Building Client Retention Troubleshooting Time Management In depth food, and bar knowledge
EMPLOYMENT HISTORY
HORIZON FOODS
Sales Representative/Training/Management
Tampa, FL (and surrounding areas) July 2004 - Present
Lake Mary, FL (and surrounding areas) July 2004 - Present
Allentown, PA (and surrounding areas) July 1990 - July 2004
Responsibilities: Training Developing Coaching Travel Training Customer Service Interviewing
Hiring Team Building Inventory Control
Managing all financial aspects of business Troubleshooting
Achievements:
Personally built 3 sales routes with 70%+ client retention; one of the highest retention rates in the company
Won 8 travel incentive trips during the 9 years they were offered
Helped to open, manage, and train employees in 5 new successful office locations on the east coast
Was consistently one of the top 5 sales representatives in the company (throughout the entire United States)
Awarded employee of the month/quarter/year many times throughout my tenure with the company
Managed offices that were continuously in the top 5 in production and gross profit throughout the company
GROUND ROUND RESTAURANTS 1980-1989 Albany, NY
Kitchen Manager 1980-1983
Responsibilities:
Training and developing cooks and kitchen crew
All food and supply ordering
Employee scheduling
General Manager 1983-1989 Responsibilities:
In the beginning of my third year with the company I was promoted to General Manager; From that point on my responsibilities consisted of:
Overseeing 3 assistant managers, a bar manager, and a staff of over 50 employees
Training Developing Inventory Ordering
Book Keeping Scheduling Recruiting Hiring
Payroll P&L Control Serving Bar Tending
Team Management Incentives and Event Planning Team Building
Achievements:
Successfully assisted in opening 4 new restaurants
Youngest GM ever to score a 99.8% on quality assurance audit
Youngest GM ever to score a 98% on a financial audit
Consistently held the lowest employee turnover rate in region of 8 stores.
JULIE’S PLACE 1979-1980 Little Rock, AR
Sous Chef
Responsibilities:
Managing other chefs and kitchen crew alongside and in absence of the head Chef
Food organizing and inventory
Training
EDUCATION Graduated: June 1979
Beacon High School
10 Education Drive
Beacon, NY 12508
PERSONAL Very people orientated, trustworthy, honest, hardworking, reliable, outgoing, great time management, relatable, efficient
Interests include family (married for 29 years with 4 children), golf, baseball
RERFERENCES
Dr. Scott Paton Rusty Santoriello George Grassie Tom Radell
813-***-**** 813-***-**** 570-***-**** 386-***-****
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