Customer Service Higher Secondary

G.PON RAJ

BRANCH IN CHARGE

*/**,**************, ************* (post) Sivakasi-626189

***********@*****.***

Mobile No : 741-***-****

Summary

Organized and detail-oriented Branch In charge with two years of cash handling and customer service experience. Understands general accounting and finance concepts.

Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.

A consistently positive and friendly Bank Teller committed to reaching business goals. Looking for a position with a community bank.

Objectives

To work in a globally competitive environment on challenging assignments that shall yield the twin benefits of the job satisfaction and a steady-paced professional growth.

Highlights

Two years of exceptional experience in the field of administration

Possesses outstanding written and verbal communicational abilities

Exceptional organizational skills and time management abilities

Expert in understanding the basic administrative activities of the organization

Skilled in handling complex activities under peer pressure

Potential of handling the major clients of the organization and other members

Education

A.U.M.HPL HIGHER SECONDARY SCHOOL,SIVAKASI

JAMAL MOHAMED COLLEGE TRICHY, BCA Graduated July 2012

Employment History

Rose valley Group of company, Gummidipoondi (Branch), Tamilnadu

Branch In charge /Admin, April 2013 Present

Managed opening and closing times for the main branch.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Examined checks for identification and endorsement.

Maintained confidentiality of bank records and client information.

Delivered prompt, accurate and excellent customer service.

Spanco, coimbatore,Tamilnadu

Customer service Executive, July 2012 - March 2013

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified time frames.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.

Properly directed inbound calls in phone queues to improve call flow.

Languages

English: Fluent

Tamil: Fluent

Telugu: Fluent

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