Customer Service Human Resources

Greg McTiernan

***** ***** ***** **. *** ***

Orlando, FL. 32836

************@*****.***

Cellular Phone 863-***-****

EDUCATION The University of Scranton. Scranton Pennsylvania

Bachelor of Science in Human Resources, Minor in Business

Graduated in December 2007

HR INTERSHIPS Fidelity Deposit and Discount Bank (July 2006-November 2006)

Reviewed resumes, interviewed 50 Tellers

Processed new hire paperwork

Completed employee reference checks

Developed a MS Excel spreadsheet to track new candidates effectively

Devereux Center (November 2007-February 2008)

Reviewed resumes, interviewed 40 Personal Care Providers

Processed new hire paperwork and conducted new hire orientations

Completed employee background and reference checks

Used Oracle to update employee information and process employee benefits

PROFESSIONAL Human Resources / Business: SHRM Member, Customer Service, Resume

SKILLS Reviews, Interviewing, New Hire Orientations and Paper Work Processing,

Job Training, Personnel Record Keeping, Benefits Processing

Computer: PC, Windows, Microsoft Office (Word, Excel, PowerPoint, Access,

Outlook) Oracle, Internet Explorer

ADDITIONAL Raglan Road Irish Pub and Restaurant- Orlando, Florida

WORK HISTORY Host/Busser (January 2010-Present)

Greet and seat guests, clean tables after guests finish, provide answers about the pub

and general information about Walt Disney World

Music for a Song- Orlando, Florida

Manager/Key Holder (June 2009-January 2010)

Day to day operations of the store, opening and closing

Performed quality customer service; Handle daily cash and credit receipts

Managed the receiving, processing and stocking of new merchandise

Processed special order requests; Other retail duties as needed

Virgin Megastore- Orlando, Florida

Electronics Department Agent (March 2008-June 2009)

Oversaw daily operations of the electronics department,

Kept track of in stock merchandise and ordered new merchandise when needed.

Trained and developed new hire customer service agents

Keystone Community Resources- Scranton, Pennsylvania

Personal Care Provider (October 2002-October 2007)

Mentored and coached five developmentally disabled clients in a group home setting.

Ensured the company was in compliance with all HR laws like ADA, HIPPA and

OSHA by keeping personal and medical records up to date

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