Learning & Development Professional

“It’s been said that training in the U.S. Air Traffic System is like changing a tire while driving 70 down the freeway.”

As Senior Training Manager for the Federal Aviation Administration (FAA), it was my job to ensure that our front-line employees possessed the skills and talent necessary to care for the safety and well-being of the traveling public – meaning you and your family - in a 24/7/365 high consequence environment. Coaching and acknowledging my employees fuels my greatest passion; caring for our employees so that they can take care of our customers is my greatest reward.

ACCOMPLISHMENTS:

As Hub Training Specialist, built training program for nine satellite facilities from the ground up; was instrumental in 95% success rate for new hires/orchestrated team that provided service to $30M radar facility

As Lead Supervisor, provided oversight to 22 employees and four front-line supervisors while facilitating 12 successful promotions to higher level facilities/acted as Principal Instructor for new control tower training

As Facility Manager (Training), reduced unit training expenditures by 40%, while receiving a 97.3% satisfaction rating by Supervisors, Instructors and line employees

PROFESSIONAL RECOGNITION:

Twice Decorated for Meritorious Service for highest levels of performance while serving the public

Recipient of 9/11 Award for gallantry during our National emergency

CORE COMPETENCIES

Customer Service & Support

Best Practices & Compliance

Information Management

Team Leadership & Training

Microsoft Office Suite

Data & Document Management

Organization & Multitasking

Oral & Written Communication

Cross Function Collaboration

Critical Thinking

Risk Assessment

Problem Solving & Resolution

PROFESSIONAL EXPERIENCE

SENIOR TRAINING SPECIALIST – PROFILE of Santa Cruz

This organization, which is part of the Employment Development Department (EDD), is dedicated to assisting unemployed business professionals in gaining meaningful employment. As Senior Training Specialist, I provide instruction for a host of useful topics for attendees; from résumé and cover letter writing to communications skills, from hosting mock interview sessions to creating LinkedIn profiles. These courses are intended to sharpen the skills required for the newly unemployed professional to regain their footing in a difficult job market. Independently, I also teach classes in Managing Change and in the creation of Individual Development Plans (IDPs) to assist employees in reaching their career goals.

CONSULTANT - City of Santa Cruz/Department of Public Works

AIR TRAFFIC MANAGER - Federal Aviation Administration (FAA)/San Jose, CA (2009-2012)

Managed overall facility operations including budget and resource management, employee scheduling and human resources as well as media and community public relations.

Coordinated operations with the airline, ground handlers and passenger service agents.

Worked with diverse groups to improve noise abatement and other environmental impacts.

Collaborated with County of Santa Clara Airports Division and other stakeholders to improve community relations between airport users and general public/served on committee to reduce Laser Strike incidents.

AIR TRAFFIC SUPERVISOR – FAA/Reno, NV (2006-2009)

Investigated air traffic incidents and accidents to improve training, procedures, evaluation, analysis, testing, and certification to reduce the risk of runway incursions resulting from errors by pilots, air traffic controllers, pedestrians, vehicle operators, tug operators, and individuals conducting aircraft taxi operations.

Ensure incoming air traffic information is relayed to pilots/ground handlers/fuel and baggage handlers/passenger service agents. Follow up with updated information as received.

QUALITY ASSURANCE & TRAINING SPECIALIST – FAA/Santa Barbara, CA (1996-2005)

Developed and updated Training Curricula for New Hire ATCS Training

Delivered interactive classroom training for Control Specialists on an annual basis

Maintained Training Curricula and hard copy training records in an inspection ready state

Identified training gaps and addressed with appropriate personnel

Provided periodic training status updates and reports

Provided subject matter expertise to facility personnel

Monitored the training program and ensured training gaps are addressed

Supported and coordinated internal audits of training records

Worked with all Operational departments to assess training needs

EDUCATION AND CERTIFICATIONS

Degree Program, Major in General Biology/Minor in Education, San Francisco State University, San Francisco, CA

Certificate – Criminal Justice, Napa Valley College, Napa, CA

Liberal Arts, St. John’s College, Santa Fe, NM

FAA ACADEMY, Oklahoma City, Oklahoma

(Training Program Curriculum)

Air Traffic Control Screen (Basic Training)

Air Traffic Facility Management

Facility Instructor Training

Facility Training Administration

Fundamentals of ATC On-the Job Instruction (OJTI) Cadre Training

Quality Assurance Program Administration

FAA CENTER FOR MANAGEMENT AND EXECUTIVE LEADERSHIP (CMEL)

Palm Coast, Florida (Graduate Coursework)

Front Line Managers Course: Phase Two

Front Line Managers Course: Phase Three – Managing for High Performance

Fundamentals Of Supervision

Labor-Management Relations

CERTIFICATIONS:

Federal Aviation Administration – Private Pilot License/Control Tower Operator

Emergency Medical Technician – Ambulance (EMT-IA)

P.O.S.T. Level 3 – Reserve Police Officer (P.C. 832 Arrest & Firearms)

MEMBERSHIPS & ASSOCIATIONS:

FAA Managers Association (FAAMA)

Past President National Air Traffic Controllers Association (NATCA)

MENSA Member (2015)

Contact this candidate