Customer Service Sales

Christina Hernandez

**** * ******** ***

Phoenix AZ, 85033

c/p 602-***-****

Email Address: *************@*****.***

Seeking employment with a "Team" oriented company. I have a wide variety of skills starting from, but not limited to: Titles, Billing, Finance, Warranty Applications, A/P, A/R, as well as outstanding, strong customer service skills. I have experience on MS Word, Outlook, Excel, QuickBooks, Reynolds & Reynolds, Adams Software, TOPS, and ADP Programs. I believe cross training is an essential part of any company, and I am always eager to learn.

Experience:

Carrier Rental Systems- July 2014 to Current

Equipment-Rental Coordinator

Rental Coordinator: Data Entry, Answering Phones, A/P-A/R, Logistics, Office Duties.

Equipment Coordinator: All duties with regard to equipment maintenance and inventory,

Maintain all records of inspections of equipment, and spare parts inventory

Provide all EH&S inspections for the Depot. Loading and unloading of heavy duty HVAC equipment/accessories from 1100 lbs, to well over 40,000 lbs.

I am forklift certified for light and heavy duty forklifts, in and out of warehouse.

Western Towing- Nov 2012 to June 3014

Dispatch/Customer Svc Rep

Work with all companies, private party tows, and Police depts. regarding tows and impounded vehicles.

Dispatch calls to drivers for light-duty, to specialized transport tows, maintain paper, and computer records of calls, and tows taken.

I currently work 8 a.m. to 7 p.m. Monday thru Friday or longer depending on shift demands.

Vanguard Truck Center of Phoenix

Truck Finance Admin Asst

Worked all aspects of Mack/Volvo and other makes of Tractor Trailers.

Involved in inventory, sales, finance, and completion of title-work, as well as booking of deals. Worked closely with banks, and posses strong customer

Relations with private, and business prospects.

Cableone Inc- CSR

Retention Dept./CSR/Billing/Sales/Troubleshooting

Handle all incoming/outgoing calls for all customers regarding cable, internet, and phone services. Assist customers with all of their questions and concerns.

Process payments for customers, troubleshoot issues with tv svcs, also assist in

Sales and svc aspect of the service.

Falcon Power -

Sales/Finance Coordinator:

Process all sales for one of the leading distributors of construction equipment in the valley. Duties include: Preparing quotes and worksheets for the salesmen, submitting to financial institutions, preparing contracts and point of sale documents for customers, billing deals once doc’s are completed for accounting. I also process warranty, trades, rent-to own invoices monthly, and also back up receptionist on occasion.

FleetDirect -

Accounts Payable: Titles, Office supply Coordinator, Answered Phones, Reconciled Mitsubishi Account.

I was the "Go to Girl"there.. (Company was downsized)

MBA-Mechanical breakdown Administrators -

Payment Auditor: Supervised a total of 15 customer service rep’s, reviewed, and audited after market insurance claims from private body shops, as well as major dealerships. Settled, and paid all claims for over 10 insurance companies. Handled all customer service issues.

(Company went into Bankruptcy)

Budget Car and Truck Sales ( Desert Kia) March 01 to Feb 03

Billing Assistant: Processed and handled all new and used deals for the stores. (4) Did loan payoffs, A/R, A/P, and reconciled delivery of new vehicle inventory for the 4 stores. Did RDR’S for the Daewoo franchise, and automotive benefit packages..

(Moved out of area)

Mel Clayton Ford Aug 97 to Feb 01

Wholesale Title Clerk:

Secondary Billing Clerk:

Assistant Finance Manager: Processed all trade titles for inventory, or wholesale, did A/P, A/R, billed posted and processed all secondary car deals, also processed all down payments, and regular payments.

Supported 2 Finance Managers with accounting and billing of new and used deals.

(Both finance directors left company)

Auto-Corp Equities: Jan 95 to Aug 97

Office Manager: Interaction with all personnel, in and out of the office. Title processing for AZ and NM, A/P, payment entry, did data entry for warranties, and other internal aspects of the deal. Did collections, Nsf’s, Repo procedures, as well as customer service.

Personal Accomplishments:

I played Semi-Pro Softball for most of my youth, and in Germany

I played Semi-Pro Baseball for various teams here in AZ

I eventually got to play at the Pro level with The Phoenix peppers

(All American Girls Pro baseball League) AAGPBL

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