Project Manager Customer Service
Resume:
REZA MAANI
Milwaukee, WI 53211
****.*******@*****.***
linkedin.com/in/remni
COMPUTER ENGINEER
As an experienced Information Technology professional, Reza evaluates existing
computer systems and uses advanced problem solving skills to improve network connectivity, components, and the layout and design of the computer system for increased efficiency.
Specialties
-Network administration
-Network Security analyst
-Systems connectivity
-Security and surveillance systems
-Support and troubleshoot of client systems
-Maintenance of operation and functionality of internal networks
-Network addressing- Address Resolution Protocol (ARP)
EXPERIENCE
Sales Associate, Milwaukee, WI 2014-now
Boston store – Provides assistant to the customers on the sales floor, customer service
System Engineer, Shiraz, Iran 2012-2014
Provided support and troubleshooting for schools and office systems. Installed and configured networks, security systems and surveillance systems.
Results: created a significant network of loyal clients due to quick response for demands and solving problems on site.
Project Manager, System Engineer, Shiraz, Iran 2011-2012
Pardazesh Bartar Co. – as project manager, engaged / coordinated staff and resources for assigned duties, installed network devices, video projectors, CCTV cameras, smart whiteboards, thin clients and wirings for school networks, companies or individuals. Negotiate contracts with those entities.
Results: Decreased duration of projects and increased satisfaction of clients. Generated 17% annual saving by decreasing duration of projects and minimizing waste if materials.
Technician, Shiraz, Iran 2009-2011
Imen San’at Mehrbod – Installed CCTV and security cameras; monitored analog and digital cameras. Determined problems with the cameras, wiring or power sources; debugged network device problems. Designed and installed security system and sensors.
Results: Cameras’ and sensors’ efficiency improvement with the least blind spots. Expanded clients in the county.
Reza Maani page 2
Network Lab Assistant, Shiraz University 2008-2009
Computer network teaching assistant; provided students with hands-on training regarding the design, troubleshooting, modeling and evaluation of computer networks, providing students a real networking environment. Key topics included network design and troubleshooting; tools were incorporated such as network addressing, Address Resolution Protocol (ARP), basic troubleshooting tools (e.g. Ping, ICMP), IP routing and rout discovery (e.g. traceroute), TCP, UDP fragmentation.
Computer Lab Assistant, Shiraz University 2007-2008
Computing foundations teaching assistant; Key topics included basics of computer hardware, Microsoft Windows, Microsoft Office, basics of Adobe Photoshop, Internet and the meaning of networks.
Results: Improved guideline for next students and teaching assistants. Finding new potentials for different needs of the department and recruiting new administrators.
Network Administrator 2004-2006
Computing Department, Shiraz University– Maintained computer labs, identified network requirements, installed updates via WSUS, and monitored network performance for the university. Managed university print servers and users (students and staff) access limits and security requirements. Added and removed clients to active directories. Debugged hardware and software, replaced defective parts, updated hardware, and installed operating systems and programs.
Results: Increased service area with wireless antennas and switches in the department. Increased computer labs systems by 50%, holding the first ICT congress with video chat from different locations for the first time in the university.
EDUCATION
Shiraz University, Shiraz, Iran, Bachelor of Science (BSc), Computer Engineering, Hardware.
Dissertation: “Controlling devices via telephone line”.
Activities: Network Security and Administration Team
Iran Telecommunication Research Center, Network Security Diploma.
NODET (National Organization for Development of Exceptional Talents), Shiraz, Iran, High School.
Major: Mathematics and Physics.
Activities: Event coordinator for school ceremonies
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