Customer Service Sales

KASI SNELL

**** ** **** **, ******** City, OK ***59 C: 405-***-**** ***********@*****.***

Successful in completing all tasks in a timely manner. Results-oriented with exceptional communication and strong background in customer service.

Creative problem solver

Exceptional communication skills

Quick learner

Training development aptitude

Takes direction well

Detail-oriented

Strong interpersonal skills

Takes direction well

Housekeeper, 11/2010 to Current

Heartland Maintenance – 208 NW 60th Oklahoma City, OK 73118 Vacuumed rugs and carpeted areas in offices, lobbies and corridors. Polished glass surfaces and windows.

Cleaned and buffed tile floors using industrial cleaning equipment. Polished all metal hardware fixtures.

Removed waste paper and other trash from the premises to designated area. Accepted accountability for all assigned building keys, master keys and access cards. Disinfected and mopped bathrooms to keep them sanitary and clean. Returned emptied garbage receptacles to their proper locations. Used chemicals and other cleaning equipment in a proper, safe and responsible manner. Verified that all storage areas and carts were clean and organized. Swept and washed all hard surface floors.

Moved chairs, desks and beds around rooms to clean behind and underneath them.? Transported cleaning products and equipment to and from the utility rooms. Crew, 06/2014 to 06/2015

Taco Bell – 8390 NW Expressway Oklahoma City, OK 73162 Greeted customers entering the store to ascertain what each customer wanted or needed. Answered product questions with up-to-date knowledge of sales and store promotions. Assisted customers with food selection, inquiries and order customization requests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Routinely answered customer questions regarding merchandise and pricing. Learned, referenced and applied product knowledge information. Participated in physical inventory counts every week. Recommended alternative items if product was out of stock. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Sandwich Artist, 10/2013 to 06/2014

Subway – 1102 Classen Dr. OKlahoma City, Ok 73103

Packaged and labeled baked goods with accurate descriptions and ingredients. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Carefully and attentively took customer orders by phone and in person. Effectively prepped, stored, rotated and stocked products. Complied with all health and safety codes.

Replenished and rotated food items, following correct food cooling and storage procedures. Determined quantity of product to prep for next day's operation by maintaining detailed production schedule.

Routinely cleaned and maintained kitchen equipment and oven. Resolved customer concerns in a positive and constructive manner. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.

Practiced safe food handling procedures at all times. Sales Associate, 03/2008 to 11/2010

Walmart Super Center – 5401 Tinker Diagonal Oklahoma City, OK 73115 Responded to all customer inquiries thoroughly and professionally. Greeted customers in a timely fashion, while quickly determining their needs. Answered customer questions about product availability and shipment times. Answered questions regarding the store and its merchandise. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Trained and served as a peer coach for new sales associates. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Determined customer needs by asking relevant questions and listening actively to the responses. High School Diploma: 2007

Putnam City Original High School - 5300 NW 50th St. Oklahoma City, OK 73122 EDUCATION

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