Customer Service Staff
Resume:
Aisha Mercer
**** ****** ***, ***** *****, LA ***02
**********@*****.***
Objective To acquire employment with a stable, progressive employer that will enable growth professionally. I’m dependable, ambitious, and would like to advance my people skills in meeting and exceeding companies goals and expectations.
Skills Windows 95, 98, ME, MS Word,Ms Excel, Outlook, Internet, Email, 10-key touch, and all office machines. PowerPoint
WORK EXPERIENCE
Volunteers of America-Baton Rouge, LA(Temporary) 2014-2014
Program Assistant
Assist with billing inquiries and the collection of client fees. Be familiar with all divisions and departments of the Center in order to be able to interact and assist staff. Be familiar with division-wide compliance, regulations/guidelines of quality clinical care. Participates in training, in-services and special activities as required or assigned for adolescents 3-13 years of age. Monitoring clients with mental and emotional behaviors.
Performs other duties as assigned. Maintain all files, client charts, and records pertinent to the program. Send in weekly maintenance reports. Complete Food Bank report, check incident reports and complete follow up. Check and search rooms daily. Make sure outing list is given to Therapist from weekend and end and active treatment form. Complete staff resident assignments for the week. Billing on residents weekly and Family Meeting every week with residents. Complete Staff Schedule and send all important information to DCFS workers: School reports/Dr.Visits /School Meeting. 3 month follow-up on discharge adolescents. Shopping done twice a month. Create Active Treatment calendar. Update kid’s appointment due date chart. Attend staff meetings, as well as mandatory meeting every 3rd Thursday. Put out memos/request information from staff as needed. Make sure food is prepared/pull food for the next day. Administering medication
Northwest Preparatory Academy-Houston, TX 2012-2013
Behavioral Aide(Part-time)
Help teacher prepare instructional materials and classroom displays. Maintain a neat and orderly classroom. Inventory, care, and maintained of equipment. Help teacher keep administrative records and prepare required reports. Provide orientation and assistance to substitute teachers.
Houston Serenity Children Home-Houston, TX 2011-2012
Direct Care Staff
Assist clients with development disabilities and autism in personal hygiene, household chores, in meal preparation, and assist clients with community integration. Provide training programs and monitor the safety and health needs of assigned individuals. Assist and provide transportation to and from doctor’s visit and activities and medical needs delegated or order by Nurse or Physician. Record client’s behaviors and daily progress towards goals/objects daily in a designated time frame. Administering medication to mental and emotional behavior individuals.
The Village Learning Achievement Center-Kingwood, TX 2008-2010
Residential Support Staff
Assist clients with development disabilities and autism in personal hygiene, household chores, in meal preparation, and assist clients with community integration. Provide training programs and monitor the safety and health needs of assigned individual .and health needs of assigned individuals. Administer medication.
The Center Mental Retardation-Houston, TX 2007-2008
Direct Care Staff
Assist individuals with development disabilities in personal hygiene, training programs as determined by the interdisciplinary team and monitor the safety and health needs of the assigned individuals. The incumbent also insures that necessary documentation is accurate and complete within the designated time frame. Also includes interrelationship and workers supervised.
ChaseCom-Houston, TX 2004-2007
Data Entry Clerk/ Customer Service Rep.
Handling inbound calls and some outbound calls for AT&T for small business accounts and update customers accounts using Microsoft Office and Outlook daily. Problem solving and collection on pass due account as well as input of orders daily.
Aramark US Offshore Service-Houston, TX 2006-2007
Utility Technician
Heavy cleaning of oil rig and general housekeeping while assisting cook and preparing meals 24/7. Loading and unloading of grocery and laundry from boats to grates. Material handler.
New Hope Christian Academy-Houston, TX 2004-2006
Asst.Director
Provide care for 3 months to after schooler’s in a daycare setting. Provide education and the basic needs for kids. Collect payments for care and provide breakfast, lunch and snack daily. Counsel with child and parent on academic progress.
Just For Feet 1998-2001
Asst. Manager/ Sales Assoc.
Responsible for counting down cashier money, while assisting customer and maintaining sales volume per hour. Supervised 10-20 employees and stock inventory and pulling orders for stores as well as order selector and interviews of new hire employees.
EDUCATION
Waller Senior High School Diploma Waller, TX 1996
Baton Rouge Community College Criminal Justice Baton Rouge, LA Present
Certificates
First Aide/CPR
Nonviolent Crisis Intervention Instructor
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