Customer Service Sales

Resume

GREGORY B. JACKSON

*** ******** ***** *******, ******* 35758

256-***-**** *************@*****.***

SALES EXECUTIVE BUSINESS ANALYST LOGISTICS ANALYST CONTRACT SPECIALIST Business professional with outstanding track record of driving people, programs, and organizations to reach their highest potential in both for-profit and non-profit realms.

Create and share industry models of excellence, spearheading innovative visions, strategies, and relationships.

Drive design and continual improvement of robust methodologies and procedures, leveraging expertise in areas spanning from marketing and communications to proposals, contracts, quality, and customer service.

Identify and address latent opportunities and issues, conducting sophisticated analysis and solution development.

Amplify reach and support, forging strong partnerships and alliances in public, private, and government sectors.

Build, train, and direct world class teams and networks, providing hands-on mentoring and leadership by example. Analysis & Reporting Strategic Planning Operational & Customer Service Excellence Business Development Marketing Communications Proposals Presentations Contract Negotiations & Management Vendor Relations Team & Relationship Building Scheduling Methodology & Procedure Development FAR/DFAR PROFESSIONAL EXPERIENCE

SYLVAN LEARNING CENTER, Huntsville, Alabama 2013 – Present Director

Spearhead development, launch, and maintenance of academic support programs and services for the tutoring and peer learning areas. Introduce the necessary operational and logistical processes, tools, and technologies to facilitate tutoring programs. Support peer learning programs by monitoring student participation and evaluation. Direct daily branch activities, operations, business development planning, and sales in alignment with established monthly goals. Provide mentorship, coaching, and evaluation for a team of 20 personnel involved in academic coaching, test preparation, academic testing, and assessments. Deliver effective staff feedback for performance improvements. Recruit and interview tutors. Administer departmental budgets. Achievements:

Generated exposure for the tutoring and academic support programs by creating multimedia marketing materials.

Built effective strategies for new client acquisition and improved customer satisfaction.

Drove evolution of peer learning programs by coordinating data collection, management, and assessment.

Improved student referrals by forging and nurturing partnerships with staff and key influencers in local schools.

Represented the company at on-site school visits and community events.

Leveraged consultative sales techniques to identify customer goals and gain buy-in. CUMULUS MEDIA, Huntsville, Alabama 2012 – 2013

Account Executive

Prospected and consulted with businesses with focus on helping them create high-impact marketing strategies. Researched and analyzed clients’ products, needs, concerns, promotional histories, and business practices. Developed tailor-made solutions, models, presentations, and tools. Determined optimal advertising mediums. Provided advertising proofs for approval. Prepared, negotiated, and managed client contracts. Created and discussed financial budget and forecast with senior management on weekly basis. Utilized CRM database to manage client base and schedule all production orders. Achievements:

Cultivated loyal client and referral bases, forging strong partnerships with local companies and advertising agencies, and providing powerful promotional schedules and creative messages for broadcast.

Devised and delivered numerous custom solutions aligned with clients’ unique needs, conducting comprehensive research, analysis, strategic planning, and implementation.

Met and/or exceeded monthly targets on consistent basis.

Named “Sales Executive of the Week.”

LIBERTY MUTUAL INSURANCE, Huntsville, Alabama 2012 Sales Agent

Analyzed and determined physical condition of individuals and their property to determine optimal insurance coverage for their unique needs. Presented, marketed, and sold insurance policies to individuals and businesses including Life, Auto, and Home insurance. Calculated premiums. Established methods of payment mutually beneficial for company and clients. Participated actively in team meetings and training seminars. Resume

GREGORY B. JACKSON Page 2 *************@*****.*** Achievements:

Trained extensively in wide variety of areas including insurance guidelines, sales, customer service, and CRM.

Passed 2 state exams, and acquired license for Property & Casualty and Life Insurance.

Generated trust among prospects and revenue for company, leveraging skills in Needs Analysis and Human Life Value.

Minimized risk for company, conducting thorough onsite property inspections of prospective clients. THE HUNTSVILLE TIMES, Huntsville, Alabama 1997 – 2012 Account Executive

Served as Lead Media Consultant, Lead on Bad Debt Accounts, and Liaison between company and customers to ensure maximum client satisfaction. Managed account schedules, placements, contracts, expenditures, and payments. Directed marketing plans and budgets of local and regional businesses. Performed variety of analysis and reporting including on activity, forecasts, price, and costs. Documented contract performance and compliance. Prepared RFPs. Completed RFQs. Coordinated with accounting department to verify and correct billing errors. Served on fundraising committee, Tennessee Valley Advertising Federation. Trained and mentored new and junior account executives. Achievements:

Achieved 12% revenue increase on $1M in revenue in single year, generating new and repeat business by seamlessly coordinating across departments to ensure consistent client messages in line with specific needs.

Maximized profitability for company while ensuring optimal customer satisfaction, negotiating, reviewing, and modifying contracts to ensure mutually beneficial agreements between company and clients.

Enabled visibility into key metrics for company and customers, analyzing and preparing detailed activity and forecast reports with spreadsheets; independently provided price and cost analysis quotes for customers.

Drove ongoing improvements in quality, serving on numerous focus groups specializing in QA.

Awarded “Employee of the Month” numerous times throughout tenure.

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EDUCATION

Bachelor of Science in Marketing: Minor in Business Administration University of North Alabama, Florence, Alabama

PROFESSIONAL CERTIFICATES

Federal Contract Management Essentials Understanding Procurement & Contract Types Legal Aspects & Clauses Cost/Price Analysis Contract Administration University of Alabama Huntsville, Huntsville, AL

TECHNICAL SKILLS

MS Office (Word, Excel, PowerPoint, Outlook) Windows 8 Mactive ACT AS400 SalesForce CSW Engage Stratus

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