Customer Service Rep

LaShaun K Durst

***** * *******’s Ferry Rd

Baton Rouge, La

225-***-****

***********@*****.***

OBJECTIVE:

Seeking employment with a stable growing company, in which I can utilize and enhance my clerical skills.

EDUCATION

Camelot Career College, Baton Rouge, La (1995- 1996): Medical Assistant - 50 hrs completed

SKILLS

• 10 Key

• Data Entry

• Customer Service

• Verbal/ Written Communication

• Microsoft Word, Outlook, Office

• Internet / Intranet

WORK EXPERIENCE

ACS XEROX

Baton Rouge, La ( June 2013-June 2015)

Customer Service

JOB DESCRIPTION

•Inbound calls from clients receiving child support

• Performed administrative clerical duties for claimants

• Outbound follow- up calls

• Looked up claimant accounts for information verification

WORK EXPERIENCE

DISABILITY DETERMINATION SERVICES

Baton Rouge, La ( Oct 2011- July 2012)

Clerical Specialist

JOB DESCRIPTION

•Inbound calls from disability claimants

• Performed administrative clerical duties for claimants

• Outbound follow- up calls confirming scheduled doctors appt.

• Assigned incoming mail to designated areas

• Looked up claimant accounts for information verification

DEPT OF REVENUE AND TAXATION JOB DESCRIPTION

Baton Rouge, La ( June 2002-Aug 2010)

Administrative Coordinator III

JOB DESCRIPTION

•Inbound calls from clients recieving child support

• Monitored workflow and daily assignments

• Keyed different tax types electronically

• Filed and recorded incoming mail and batches for daily reports

• Keyed incoming and outgoing checks for daily deposits

• Completed quality assurance checks in knowledge worker on keyed assignments

References are available upon request.

Contact this candidate