Customer Service Manager

Ed Fobes: Customer Service Professional

#***-**** ****** ***., *******, B.C., V5H 2L3

www.linkedin.com/in/fobesed

*****.**@*****.***

604-***-**** mobile

778-***-**** messages

Profile

A strong communicator with ten years experience in educational settings; particular skill in establishing rapport with people from diverse backgrounds-- my objective is to turn networks into growth and innovation.

Standout Skills and Qualifications

Communication: Can clearly explain complex ideas and anticipate questions; good humoured

Languages: Native English, advanced French, intermediate Japanese, and beginner German

Computer: Intermediate and above proficiency on MS Office Suite tools; computer savvy

Data Entry: 45 wpm

Correspondence: Strong, clear and concise business communications skill

Financial: Whiz at reconciling invoices and suggesting cost savings

Managerial: Love writing out best practice guidelines for a given role

Professional Experience

September 2014 – present

Temporary contracts with, in chronological order, Elite Prep School, the Vancouver School Board, Language Studies International, and Con-Cur West Marketing

April 2004 - September 2014

EF International Language Centres, Inc. Suite 400, 929 Granville Street, Vancouver, BC, V6Z 1L3

Supervisor: Jon Barrett, ************@*****.***

Tel: 604-***-****; Fax: 604-***-****

Housing Coordinator (June 2012 – September 2014)

seamlessly took over role with zero experience during the busiest season of the year

careful host matching and hiring raised homestay evaluations from 3.8/5 to 4.1/5

praised weekly about my communication abilities when managing payments and schedules

successfully resolved 100's of conflicts between students and hosts or residences

strengthened business networks while doing quality control visits of hosts and residences

Teacher and Academic Administrator (April 2004- January 2008; March 2009 - June 2012)

taught over 1200 hours of general ESL and special interest courses

wrote a language lab teaching guide used throughout the company for managing lab teachers

seamlessly took responsibility for off-campus satellite schools during spikes in student numbers

acknowledged by the VP of Academics for my thorough reporting of lab software bugs

introduced personal interview of all incoming students to increase level placement accuracy

saved thousands in budget costs by refurbishing out-of-warranty equipment

coached a group of students to 2nd place in a company wide video marketing competition

kept operations seamless when managing substitute situations

saved thousands in stationary costs by creating paper reuse protocols for photocopying

Community Leadership

November 2010 - November 2012

Cameray Gardens Strata Council, 5715 Jersey Ave., Burnaby, BC, V5H 2L3

President and Secretary

- spearheaded a much needed deck resurfacing that had been politically stalled for 3 years

Education

Emergency First Aid CPR AED Level C; Valid until August 13, 2016

Canadian Red Cross

CELTA (Certificate in English Language Teaching to Adults),

YMCA International College

M.A. Applied Linguistics/Qualifying year (8 credits completed, ‘A’ average)

Concordia University

Bachelor of Arts, English Literature, First Class Standing,

University of Prince Edward Island

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