Customer Service Administrative Assistant

Vinny L Brown

North Hollywood, CA 202-***-**** ************@*******.***

To obtain a challenging Customer Service position that will further enable me to develop my skills, in a position where I can contribute to meeting the goals and objectives of a company through, effective and quality work. I have a strong work ethic and I am committed to providing professional and exceptional service.

Skills

Typing Speed: 40-50 wpm.

Working within strict deadlines.

Proficient in all Microsoft Office Programs.

Strong familiarity with several Biometric databases.

Interpersonal Communication Skills, phone manner, and office etiquette.

Professional Experience

Home Depot, (MET) – Aspen hill, Silver Spring

Merchandising Execution Associate, July/14 to March/15

Straighten, clean and merchandise product to ensure merchandise is presented in a visually appealing manner.

Organize product and perform focused pack-down on low stock and out-of-stock products utilizing store lift equipment.

Maintain, straighten and clean shelves, fixtures, displays and product. Maintain up to date paperwork that coordinates with the MET service standards.

Build displays and maintain display material.

Execute approved projects including short term vendor’s initiatives.

Describe features and benefits of product to store associates on new items when project specifies.

Suggest related items/services outside of department that customers may need for project.

Participate in monthly training curriculum.

Department of Homeland Security Office of Security, (DHS) – Washington, DC

HSPD 12 Security Specialists/ Enrollment Official, Dec/10 to Sep/12

(Personnel Security Division)

Inventoried all systems in field as well as in house.

Collected personal data and/ or documents and inputs data into established electronic systems.

Obtained necessary information from appropriate source(s) to complete assigned tasks and shares information with others as needed.

Captured biometric for the purpose of not accurate and Personal Identity Verification.

Trained and educate DHS personnel in operating the system.

Provided telephone support to troubleshoot user issues and resolve service tickets using share point system.

Customer Service.

US Department of Homeland Security Office of Security, (TSA) - Arlington, VA

Administrative Assistant, Oct/08 to Dec/10

(OCRL)Office of Civil Rights and Liberties)

Created new hard copy folders for EEO case files with tabs, dividers, etc.

Uploaded and download case files.

Monitor the request inbox.

Filed and retrieve soft copy (electronic) case files.

Reviewed and assess previously scanned records for accuracy and reliability.

Entered new and updated information into the case tracking system.

Entered new case file information into inventory management system.

Updated case files information in the inventory management system (IMS).

Entered new and updated data into the document inventory management.

Enter new and updated data into the report management system (RMS).

Assisted in the preparation of materials for meetings and off-site conferences.

Prepared Labels for shipping packages (overnight, courier, and metered mail).

Assisted OCRL scheduling function to include calendar updates, meetings and conferences.

General Clerk III,

(TWIC Program)

Perform casework. Secure confidential information for transportation workers applying for their TWIC credentials. Position involved research personal and criminal records, administration support such as:

Maintained, creating, sorting, retrieving, and reviewing files.

Responded to inquiries, correspondence.

Prepared and proofreading correspondence.

Collected and entering data, retrieving and reviewing documents.

Conducted basic research, making photocopies, collating materials.

Sending and receiving facsimiles.

Heavy phones and customer service involved with collecting and retrieving data.

Administrative Assistant,

(Personnel Security Division)

Examined and enter information in the background Investigation Tracking System (BITS).

Evaluated clearance request cases for accuracy.

•Routed files in BITS database to appropriate person in an error free and efficient Manner.

•Retrieved and release files in a timely manner through our Paper Intake Unit and Electronic Investigation Processing System.

•Provided spreadsheet layouts for our tracking record on daily basis.

•Return files to designated file cabinet as necessary to maintain order in the process.

•Photocopied, scan and fax documents as necessary.

•Prepared Labels for shipping packages (overnight, courier, and metered mail)

•Knowledge of and experience with Personnel security Procedures.

•Other clerical duties with a variety of support tasks requiring collecting, compiling, evaluating, Converse to applicants in regards to their clearance eligibility.

Temporary Service Inc., (TSI) – Washington, DC

Office Assistant, Jan/08 to Oct/08

(International Service Office)

Procure work stations for new employees: user IDs, equipment, software and supplies.

Internet research.

Receive, read, and record proper distribution of incoming mail.

Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational matters.

Compile reports and logs and use simple arithmetic to collect revenue.

Prepare documents, including letters, reports, and memoranda.

Documentation of case files for rapid retrieval by staff members.

Provide ongoing assistance to departments within the administrative unit.

Maintain and ensure that the office documents were current and distributed to all staff.

Deliver office supplies to appropriate staff.

Use Microsoft word to create and maintain correspondence.

Reserve conference rooms and teleconference lines, and prepare pamphlets and booklets for meetings

Assist with preparation of charts and graphs using Microsoft Office.

Provide routing and handling of sensitive information, confidential documents.

Education

The University of the District of Columbia (2006-2007)

Major: Business Administration

Completed: 3 semesters

Westwood College (2013- Current)

Major: Business Administrative

GOVERNMENT CERTIFICATIONS

Department Homeland Security-Security Awareness training completed.-2008-2010

Certificate of completion for Electronic Questionnaire for Investigation Processing System-2008-2010

Certificate of completion of Department of Homeland Security Customer Service Training-2011

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