Manager Customer Service
Resume:
Jesica L. Michael
West Mifflin,PA 15122
**************@*******.***
Born: August 27,1979 Race: White
Gender: Female State ID: 25 824 653
High School: Steel Valley High School Grade Completed: 11
Munhall,PA 15120
Personal References:
Miss Lynn Known: 5 yrs Relationship: Friend Phone: 412-***-****
Robin Voltz Known: 7yrs Relationship: Friend and Customer @ Capri Phone: 412-***-****
Carnell Parker Known: 7yrs Relationship: Friend and Customer @ Capri Phone: 412-***-****
Sharon Doman Known: 8yrs Relationship: Friend Phone: 412-***-****
Skills:
Multi-tasking. Hard working. Answering phones. Custodial skills. Some Secretarial
skills(filing,emails,research,writing,typing). Stocking and inventory write-ups for new
orders. Prep work. Customer service (meet n greet,assistance to resolve most issues).
Occupation History:
Original Ray's Pizzeria 601 Longfellow Drive Munhall,PA 15120 412-***-****
Title: Cook Start: 01/2015 End: 06/2015 Pay Rate: $9.00
Manager: Sheri Garafolo 412-***-**** Owner: Gary Lane 412-***-****
Responsibilities: Cooking,cleaning, stocking, prepping, helping on phones and register whenever necessary, using a meat slicer, using cheese shredder, helped to make sure manager new if inventory needed to be ordered.
Reasons For Leaving: No specific reason was given to the manager for my dismissal.
Meals Delivered Inc. 2910 East Carson Street Pittsburgh,PA 15203 412-***-****
Title: Dispatcher Start: 07/2014 End: 12/2014 Pay Rate: $9.00
Manager: Samantha Gezovich 412-***-**** Owner: Fran & Ron Gezovich N/A
Co-Owner: Joseph Habib 412-***-****
Responsibilities: Phones(calls out,calls in, researching new business), emails(sending out and responding), placing orders from fax and phone into system then confirming with restaurants, assigning orders to drivers through automated paging system in text message form, filing all order forms from all portal companies(Grub Hub, Eat24, Eatstreet, Foodler) in a neat fashion. Opening up daily. Closing shop when scheduled. Make account of all days intake of business by tallying up all orders delivered. Signing in and out all drivers and keeping record of their tips. Confirming and filing complaint questions with all the portal companies.
Reason For Leaving: Went out of business due to bankruptcy.
Capri Pizza 820 Amity Street Homestead,Pa 15120 412-***-****
Title: Cook Start: 05/2008 End: 05/2014 Pay Rate: $7.50
Manager: Isolina Varrasso 412-***-**** Owners: Mark and Eric can leave a (She is no longer employed here) message for a return call at the shop.
Responsibilities: Cooking, cleaning, stocking, prepping, answering phones(take orders or complaints), helping customers at counters or tables to place orders, ran register for food orders and for take-out alcohol. For a short time was given a managers postion where I was to close out the day shift by clearing registers(2) and setting night shift up with new drawers, also would make the money bags for the next day shift, counting and making an account of all days earnings for cash,credit, filing paperwork and monies in proper places.
Reason For Leaving: Went on medical leave due to health issues. Was unable to return to work due to the strenuousness.
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