Customer Service Medical

Mary Kinney

*** **** **** **, ******* FL 813-***-**** ■ ************@*****.***

PROFESSIONAL PROFILE& QUALIFICATIONS

To obtain a rewarding and responsible career as medical biller where there is a long term opportunity to utilize my customer service skills.

Computer literate in Microsoft word, Excel ICD-9/CPT coding Insurance billing credit and collections, book keeping and baking procedures, medical records management, patient filing confidentiality, medical law and ethics, Appointment scheduling.

CORE COMPETENCIES

Medical Claims Process Insurance Authorizations Workers’ Compensation

Remittances & Denials Explanation of Benefits (EOB) Account Reconciliation

ICD-9-CM, HCPCS, CPT Government & Third Party Payers Electronic Payment Posting

Insurance Verification HIPAA Compliance Appointment Scheduling

Anatomy & Physiology Introduction to ICD-10-CM Medical Terminology

Medicare, Medicaid, TRICARE Electronic Health Records Inventory Management

CMS 1500, CM 1450 (UB-04) Greenway Prime Suite EHR Data Entry & 10-Key Skills

Managed Care (HMO, PPO, & POS) Medical Practice Management Systems Medical Office Management

EDUCATIONAL & PROFESSIONAL DEVELOPMENT

Medical Billing and Coding Diploma Ultimate Medical Academy – Tampa, FL 1/2014

Key skills include:

Developing, maintaining, and operating health record indexes and retrieval systems to collect, classify, store, or analyze information.

Assigning codes to patient symptoms, diagnosis, and treatments to process reimbursements.

Generating, reviewing and transmitting claims.

Advanced Career Training – Jacksonville, FL 8/1998 – 3/1999

PROFESSIONAL EXPERIENCE

Staff Mark Employment Agency – North Little Rock, AR 6/2013 – Present

Temporary Staff

Inspection, data entry, building parts.

America Direct – North Little Rock, AR 7/2012 – 6/2013

Administrative Assistant

Preparing and mailing flyers, filling out forms, data entry, weigh out production.

Super 8 – North Little Rock, AR 11/2011 – 6/2012

Front Desk Receptionist

Data Entry, handling monies, customer answering calls, preparing breakfast.

Wal-Mart – Jacksonville, AR 7/2003 – 11/2010

Customer Service Representative/ Cashier

Customer relations, handling monies, filing, ordering supplies, calling customer for pickups. Taking incoming calls as needed trouble shooting computer issues.

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