Customer Service Sales

Samir Shatat

**** ******** ***. ************@*****.***

Bridgeview, IL 60455 Moblie 773-***-****

Direct Sales

Successful in sales and sales management with 14 years of experience. Energetic and goal focused sales professional with solid qualifications in customer relationships. Proven ability to increase sales. Self- confident and poised in all aspects of interactions. A persuasive and assertive communicator with strong closing abilities. Excellent time management skills and computer proficient.

M&B Inc. (Store Manager) 2012-Present

*Challenged to revitalize a large BP station plagued by poor sales and performance. Managed service, employees, inventory, and budget and develop new customer base.

*Revised a history of stagnant sales, delivered consistent growth and increased sales by 38% to $2.4 million in annual sales.

*Using great customer service, execution and strategic sales planning the BP store developed into a top performer in the area.

Sam's Auto Sales (General Manager) 2007-2012

*Managed the daily operations of a $2 million a year business. Responsible for sales, hiring, training, motivation and supervision of staff.

*Was lead sales rep four consecutive years while still maintaining management position and undertaking all daily tasks.

*Implemented a training class for sales reps which focused on honesty, customer service and product knowledge resulting in increased sales an average of 20% annual over a four year period.

Issa Liqours Inc. (Store Manager) 2000-2007

*Directed the daily operations of a volume high liquor/wine specialty store which grossed annual sales of $1.2 million. Serviced over 3000 customers per week, managed a staff of six in the areas of sales, customer service, budgeting, merchandising and promotions.

*Steadily increased revenue through strong a focus on customer demands and customer service, excellent merchandising and teamwork.

* Attracted new clientele through the development of full service liquor department. Expanded product line, increased sales while seeing a 25% increase in profits through special order purchasing and specialized sales methods.

United States Air Force (Purchasing Officer) 1990-2000

* Conducted and oversaw all procurement operations, requisitions, purchase orders, price negotiations, receiving, delivery verifications, and commodities consisting of chemicals, hardware, consumables, office supplies and maintenance equipment.

*Prepared weekly and monthly reports of dollars committed and delivery status. Ensured inventory was current and accurate and all base needs were met above and beyond the costumers’ satisfaction which resulted in an award of very high caliber (Airmen of the year for the USAF).

*Had the honor to serve over 4 years in Southeast Asia, including the Gulf War.

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