System Analyst

Satish Singh

Email: **************@*****.***

Mob :+91-880*******

To be a part of an organization where my knowledge and capabilities can be utilized for achieving common goals and to upgrade my abilities and skills for attaining higher positions in the organization.

CAREER SUMMARY

A successful IT Professional with two years of insightful experience in IT Operations.

A keen team player with extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems, especially Windows professional.

Good communication and interpersonal skills.

August 2011 to August 2013 : Worked as Associate System Engineer in Spark Professional Services Pvt. Ltd.

ROLES & RESPONSIBLITIES

Organization’s Operations:

Monitoring & Managing hardware & software related issues/alerts for the systems.

Analyze, acknowledge & record each and every alert in the monitoring tools and handled the alerts as per their impact.

Responsible for the fast and accurate troubleshooting of reported faults.

Starting and participating in the bridge/conference calls to resolve the major issues which impacts business.

Issuing trouble tickets for the rapid and upcoming alerts in BMC Remedy.

Working for updating and monitoring of IT user accounts.

Escalates service outages to the service owner of the affected service when they have not being resolved in the available resolution time dictated by the related SLA.

Troubleshooting technical problems and implementing solutions.

Taking calls of the VIP user’s and providing resolution for their technical queries.

Maintaining weekly, monthly and yearly reports of the issues occurred in the environment.

Scope of Assigned Role:

Managing and monitoring of hardware and software related issues of the systems.

Bringing up new ideas and implementing them in making the process more customers oriented.

Lodging calls for the creation of ID’s of new Joiner.

ACADEMIC CREDENTIALS

2011 B.Tech. (E.E) from Punjab Technical University.

2007 10+2(Non-Medical) from J&K Board, Ranbir High Secondary School.

2005 10th from J&K Board, Dewan Devi Public School.

TECHNOLOGY SUMMARY

Operating System:

Ms-DOS, Win 98, Win 2003, Win XP, Win Vista, Win 7

Security Technologies:

Anti-Virus Tools (Norton, Symantec, Avast, etc.) Firewalls

TRAINING & CERTIFICATIONS

Trainings:

Successfully completed two months industrial training at National Hydroelectric Power Corporation (NHPC), Jammu. Learned about the generation of electricity and how the electricity is distributed to the nearby sub-stations.

Successfully completed six months industrial training at Gee's industries Jammu . Learned about the manufacturing of the transformers .

ACCOMPLISHMENTS

Consistent Top Performer for continuous 6 months among the team.

Actively participated in various dramatic competitions at school level.

Actively participated in various Tech fest organized in technical institution and represented my college.

PERSONAL DETAILS

Date of Birth:- 24th march,1990.

Father’s Name:- Mr. Baldev Singh

Marital Status:- Single

Nationality :- Indian

Languages Known :- English, Hindi, Punjabi,Dogri

Address :- H.N. 267, Lane no 3,Main Bazar Shakti Nagar Jammu

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