Software Developer

Michael K. Williams

Hockessin, DE

302-***-**** *******@*****.***

Computer Programmer Application Development Project Manager

Client Development Project Management COBOL Programming

Dynamic career as an Information Technology Professional with more than 20+ years of experience in requirements gathering, design and development of applications to support business development. Software Development Engineer with a proven track record of excelling at learning new technologies and successfully applying them to develop clean and well-structured code. Experienced at working on projects from initial idea and development phase (vision/analysis), performing all design/architecture work and delivering the completed product. Self-disciplined, highly organized professional with the ability to thrive in high-paced environments. Ability to manage many projects at once while working within strict deadlines and maintaining professionalism. Outstanding presentation and communication skills, and works exceptionally well within a team environment and individually. Superior analytical, time management, collaboration and problem-solving skills.

Core Competencies

Application Programming

COBOL /COBOL2 Development

Project Management

Software Design/Development

Mentor/Trainer

Database Design

Requirements Gathering

Customer Service

Troubleshooting

Selected Highlights

Designed, developed and implemented applications that support day-to-day operations using both the Agile and Waterfall methodologies

Developed technical solutions that definitively improve database response time using database tools

Known for composing clean code and concise documentation that fully details software development lifecycles from the development environment to production

An effective leader who enlists the support of all team members to exceed project and organizational goals

A proven track record of applying technology and out-of-the-box solutions to reduce waste and inefficiency

Strong object orientated development skills with the ability to apply these concepts to improve application development

Skilled at turning complex issues into succinct, cohesive summaries and presentations

Excellent communication skills proven by the ability to lead and interact with people from diverse backgrounds and from all levels of management

Technical Skills

Programming Languages

COBOL, COBOL2, JCL, TSO/ISPF, NORTEL (Periphonics/PeriPro) IVRU, UNIX Shell Scripts, HTML, XML, JAVA

Operating Systems/Platforms

Methodologies

Project Management

Database Management Systems

Software

Networking

Deployment

Development Software Tools

IDE

IBM OS/MVS, UNIX, Windows

Agile, Waterfall

MS Project

IBM IMS, IBM DB2, IBM SQL, VSAM

Microsoft Office (Word, Excel, Power Point, Outlook)

TCP/IP, FTP, NDM

In-House UNIX Script

File-Aid, Syncsort, XPEDITER

Microsoft Visual Studio

Professional Experience

State of Maryland, Dept. of Health & Mental Hygiene Elkton, MD 2014 – Present

Community Health Outreach Worker I

Providing health and disease prevention information to medically underserved populations in the community and assisting them in adopting healthy behaviors. Working closely with a community health educator, or other designated higher-level administrative official, our main purpose is to work with the population offering education and resources to assist in removing barriers to care

Bell Atlantic, Inc. / Verizon Communications, Inc. Philadelphia, PA 1984 – 2013

Software Developer / IT Program Manager / Programmer Analyst/Designer

Provided exceptional customer service while serving as lead programmer on multiple projects, providing significant leadership and direction to various teams, with all projects completed on time, under budget and exceeding expectations

Utilized extensive technical skills to develop and maintain COBOL application code running on IBM System/370 Mainframe MVS architecture for both IMS and DB2 applications

Maintained and successfully converted Hierarchical databases for various restructuring and reorganization purposes for merger and acquisitions

Developed and maintained NORTEL (Periphonics/PeriPro) IVRU application code running on a UNIX platform to effectively support new business requirements

Created design documents from customer-provided requirements for application development to significantly increase development team efficiency and reduce development time

Proactively updated and maintained testing procedures to validate quality assurance during regression testing

Successfully developed an in-house UNIX software package that automated the deployment of Periphonics IVR software, reducing deployment time

Performed regression and system-level testing to meticulously verify software quality and function before it was released

Prepared UNIX scripts to simplify, reduce and improve manual procedures for maintaining the IVR/VRU processes, increasing departmental efficiency

Received award-winning recognition from corporate management for OCA compliance programming

Proactively analyzed and corrected sales and service fallout errors and reported the analysis to the application development team for enterprise corrective action

Collaborated with program application teams to analyze client proposals to determine the development and implementation ROI vs costs

Partnered with customer service to set IT goals and developed strategies to meet time-sensitive milestone requirements with all requirements exceeded

Trained and mentored subordinates to analyze databases to reduce fallout errors, diminishing the sales and service teams’ workloads and increasing efficiency

Supplied troubleshooting, analysis and solutions for clients' database and application issues with all issues resolved in a timely manner

Utilized technical expertise to provide productivity improvements and process redesign for east and west sales regions

Led development of requirements, data models and all documentation throughout project life cycles

Delivered several projects simultaneously – top quality, on time and on budget, achieving customer satisfaction

Education

Goldey-Beacom College, Wilmington, DE

Bachelor of Science – Computer Information Technology GPA: 3.41

Additional Credentials

Affiliations

Hobbies/Interests

Active member of Prince of Piedmont Lodge #475

Active member of Sons of the American Legion

Avid hiker and bicyclist

Volunteerism

Urban Bike Project of Wilmington, Inc.

Pennsylvania Department of Conservation and Natural Resources

References: Available Upon Request

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