Arnie Yang
* ******* ***. #***, *******, Ontario, CANADA M2N6M7
Toronto Cell: +1-416-***-**** *************@*****.***
Strategic Planning, Analysis and Project Management Career
Professional Profile
Fluent in English, Mandarin and Cantonese both verbally and in writing.
Versatile program management with hands-on experience in diverse industries operating over multiple jurisdictions in both North America and Asia.
High-performing operations-management with expertise in building and optimizing organizational processes, measurement systems, and infrastructure to maximize business results in banking, finance, development, manufacturing and hospitality operations worldwide, including wealth management, IT solutions and retail/service industries.
Strategic professional who deploys participative management style in fast-paced, diverse workforce and transforms strategic plans into workable solutions and benchmarks performance against key operational targets and goals.
Excellent team leader and consultant who spend time in employee environment encouraging learning and promoting the increased productivity that results in value-added customer service.
Areas of Expertise
Diversity, continuous improvement of operational processes/standards and employee-relations programs
Human-resource strategy, objectives, policies, revenue goal and growth attainment
Succession strategic planning and cross-functional team leadership
Domestic and international recruitment, testing, and staffing needs
Employee and management training and leadership development
Policy, risk assessment and improving business processes
Facility, performance, Operations management and analysis
Organizational design and infrastructure development
Project and cost planning, problem solving and execution
Project Management and Stakeholder Management
Compensation and benefits design/administration
Customer satisfaction and process redesign
Negotiation, persuasion and communication
Productivity and efficiency improvement
Critical decision making
Professional Experience
Sr. Project Manager, DingChun Group, Sichuan, China, Mar 03, 2014 to Apr 13, 2015
Recruited by President of eight operating businesses of $8-billion diversified development and Well-being Corporation to implement enterprise-wide quality system, improve cost structure, enhance operating performance, oversee regulatory compliance, and build training capability.
Oversee 500+ employees and $50 million (RMB) budget in driving process improvements throughout the operation, as well as improving operating performance of application processing, policy redesign, billing, commissions, customer service and negotiating contracts.
Improved and developed leading-edge human resources program including hiring throughout entire cooperation.
Collaborated with board of directors to grow the businesses through innovative human-resources management.
Developed and implemented sales/marketing strategy that resulted in obvious revenue growth in mature market.
Designed and launched management-training programs ranging from first-line supervisors to senior-management teams to facilitate understanding of employee relations, diversity issues, employment law, recruiting and organizational development.
Initiated human-resources reporting system to update field managers, senior managers, and board of directors on progress of human-resources goals in areas such as recruitment, turnover, employee retention, recruitment cost, benefit cost and cost-saving efforts.
Strengthened and implemented recruiting program, including Internet recurring and developing pre-employment/post-offer background searches that helped to assure fit between candidates and jobs.
Established communication programs to update employees, management and different locations on company’s new programs and changes.
Organize and facilitate project planning, daily stand up meeting, reviews, retrospectives, sprint and release planning, demos and other project related meetings.
Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view.
Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the stakeholder.
Operations Analyst, Scotiabank, Insurance Executive Office, Toronto, Canada, May 30, 2011 to Feb 13, 2014
ScotiaLife Financial is a Canadian subsidiary of Scotiabank. The company offers insurance products ranging from life insurance, health insurance, auto insurance, travel insurance and creditor insurance.
Managed day-to-day front-line operational support and direction to the ICCC and the broader Scotia Life business, which requires the ability to quickly assess the situation, and apply problem-solving and decision-making skills to identify effective solutions based on a thorough understanding of Scotia Life’s products, systems, procedures and policies.
Strategic planning and analysis as well as compliance regulatory validation.
Attained overall new business, in force, audit and other operational reports to ensure accuracy, completeness and adherence to compliance requirements.
Managed and implemented Scotia Life Operational/System projects.
Revitalized the identification of improvements to Scotia Life’s insurance products, services, policies and procedures.
Reduced and resolved business data on complaint handling, claims, underwriting, premium billing, retention, reinsurance, customers and in-force certificates in order to identify trends for business advantage.
Created automated data extract programs in order to analyze business data and trends and develop forecasting models so resource management practices can be maximized.
Testing every project before implementation, during deployment and post production.
Supervised monthly management report with analytical commentary.
Led external and internal vendors and managing expenses to ensure compliance to operating budgets.
Introduced and achieved all operational reporting within specified time lines, including strategic partnership and reinsurance treaty reconciliation.
Defined and maintained all implementation processes, manage implementation lifecycle; coordinate documentation when needed.
Arranged in house training and align training with team goals.
Troubleshoot technical issues when the need arises, and escalating appropriately as needed.
Maintained timelines and target dates in MS Project.
Project Manager, Scotiabank, Information Technology & Solutions, Toronto, Canada, July 28, 2008 to May 27, 2011
Recruited to design and lead client projects focused on operations and change management, service quality, process improvement, performance measurement, team solutions, and leadership development for international consulting/educating/training company specializing in improving individual and organizational performance.
Optimized performance measurement system, thus substantially improving integration of quality, operational and financial information.
Directed development and implementation of operations improvements and change-management strategy for IT&S division, resulting in development time and development cost reductions.
Invented and delivered needs-assessment and developmental training for senior staff, realizing substantial staff-satisfaction increase and staff-productivity increase.
Lead implementation Teams in the deployment and configuration of solutions; primary interface with business users including senior management.
Developed and demonstrated effected use of staff and client personnel on projects, effectively delegating responsibilities, addressing constrains and maintaining a high level customer satisfaction through professional customer service, promptly addressing customer issues and follow up all the time.
Worked collaboratively with development staff and support staff to maintain thorough knowledge of project capabilities, and to ensure that all communications between IT&S and its stakeholders are precise.
Ensured the development teams are practicing the core principles of collaboration, prioritization, team accountability, and visibility.
Found and worked to remove development and project roadblocks; motivates the development teams and keep them excited to move forward; protects the team from outside distractions.
Project Manager, Wilco Consulting Co. Ltd., Markham, Canada, May 1, 2006 to July 25, 2008
Reported directly to the Senior Management to ensure timely implementation of projects and ensure any problems are identified and resolved.
Developed detail project plan to ensure the deliverable items are implemented properly and within budget.
Spearheaded with developers to design and build Internet Web applications.
Created detailed test plans and test cases for user acceptance test based on the business requirement.
Evaluated and tested new or modified codes to verify the new or enhancement function(s) according to business requirements.
Upgraded regression and volume test on the new release.
Led project meetings and conference calls with management, developers, technical supports and long-distance team members to resolve the outstanding problem log issues and project status.
Supervised signoff to production environment and release.
Established clear ownership for project tasks, ensure that team members have tools needed and provide timely feedback.
Coordinated and facilitate delivery of project objectives.
Facilitated productivity by ensuring that the team has tools to succeed.
Managed the team; ensure that daily, sprint and release commitments are being upheld.
Business Analyst, ACCOUNTPRO Systems Inc., Toronto, CANADA, Jan 7, 2002 to Apr 28, 2006
Reported directly to General Manager to manage all project activities.
Assisted in the research and analysis of existing systems and procedures to ensure proposed changes and enhancements are implemented properly.
Supported business strategies/objectives by developing and implementing performance-measurement system to substantially improve integration of quality, operational and financial information.
Verified project requirements encompass customer needs; future operational requirements; audit controls and security.
Provided advice and guidance to business and vendor on procedures and requirements and coordinated the processing of requirements through internal or external communication.
Led training to the end users and the sales representatives.
Collaborated with product development teams to integrate customer data into new products that increased revenue and customer satisfaction.
Education
BA in Information Technology and Management, York University, Toronto, Canada
B.Sc. in Psychology, University of Toronto, Toronto, Canada
Certification in Canadian Business Management from University of Toronto
Certification in Canadian Insurance Fundamentals from LOMA
PMP exam scheduled for Dec 2015
MBA in progress, target to graduate in 2016
Technology Skills
Extensive Knowledge on Windows 95/98/2000/XP/Vista/7/8/Server 2008 & above
Advanced knowledge in 2003/2007/2010 Microsoft office - Word, Excel, Access, Project, Visio and PowerPoint …
Programing knowledge in XML, HTML, JAVA, JAVA Script, C+, PHP and COBOL …
Expert knowledge in Adobe Creative Suite 3 to 6 which includes Acrobat, Dreamweaver, Illustrator and Photoshop …
Expert knowledge in Statistics programing ‘R’ and SQL
Advanced knowledge in ‘SAP’ and ‘Cognos’
Hands on experience on Windows & Linux Server and IBM mainframe