Customer Service Administrative Assistant

Elizabeth A. Runyan 817-***-****

************@*****.***

Summary of Qualifications

Extensive customer service and public contact experience, including greeting visitors and assisting clientele and callers.

Substantial professional clerical experience in increasingly responsible roles.

Knowledge of personal computer and networked computer use. In-depth knowledge of Microsoft Office Suite.

Designed and produced forms and documents in Word and Excel to facilitate efficient office paper flow. Developed Power Point presentations. Created and maintained in Access a database of over 200 employees and their training records. Created and maintained Excel spreadsheet tracking support services and incentives for participants in special project participants.

Scheduled meetings, arranged for catering. Took and transcribed minutes for various meetings. Prepared materials, binders and reports for meetings. Arranged and facilitated staff meetings and training.

Made travel reservations and arrangements for Executive Director and others.

Experience typing, editing, and compiling technical manuals, academic articles, and government policy and procedures. Processed all necessary personnel documentation for over 200 employees. Composed letters, promotional materials, and reports.

Knowledge of all phases of purchasing for government contracts, including competitive bid process, purchase order origination, delivery confirmation, corrective action, and quality assurance.

Employment History

Workforce Solutions for Tarrant County 1997-Present

Fort Worth, TX

Administrative Assistant

Coordinated meetings, took and transcribed minutes, typed documents, created spreadsheets and databases, and coordinated with other staff. Provided clerical support for Directors, Managers and Board Members.

Tarrant County Employment Network/Synergy 1995-1997

Fort Worth, TX

Employer Services Secretary/Secretary IV

Helped to establish and maintained clerical support for workforce development program.

Tarrant County Employment Network 1994-1995

Fort Worth, TX

Occupational Classroom Training Clerk/General Office Clerk III

Organized and tracked paperwork for classroom training participants, ensuring accurate and timely information. Functioned as department secretary.

Education

New York Institute of Technology 2006

New York, NY

Bachelors Degree: Psychology

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