Customer Service Manager

Jeffrey M. Waring

*** ********* ***.

Tonawanda, NY 14150

***********@*****.*** 716-***-****

I have over 20 years of customer service experience, am a quick learner, and not afraid to take on tasks. I am looking to expand my horizons with a company that believes in their workers, and treats them as people. Work Experience:

Presentation Manager

PetSmart

Cheektowaga, NY

April 2014 to Present

Responsibilities :

Responsible for merchandising and pricing integrity. Skills Used :

Computer skills using excel and outlook.

Sales/ Leasing Consultant

Paddock Chevrolet

Kenmore, NY

January 2012 to March 2014

Responsibilities :

Demonstrate and sell new Chevrolet vehicles.

Skills Used :

Time management, verbal, written, ability to listen, people skills. Store Manager

Valu Home Centers

Cheektowaga, NY

December 1996 to November 2011

Responsibilities :

Key holder, hire and fire associates, train staff and managers, merchandising, inventory control, theft protection, customer service, conflict management Accomplishments :

Helped maintain high levels of customer service in each store I was associated with.

Skills Used :

Time management, customer service, verbal skills, problem solving, conflict management

Assistant Store Manager

Runners Roost LTD

Buffalo, NY

March 1987 to September 1996

Responsibilities :

Merchandising, Ordering, customer service, cashier, theft protection Skills Used:

customer service skills, written and oral communication, computer use, Education

Associates in Business Administration

Erie Community College -

Amherst, NY

1990 to 1992

Skills

Proficient with computers, outlook and excel.

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