Customer Service Project Manager

Earnesta G. Givens

********@*******.***

925-***-**** mobile

QUALIFICATIONS SUMMARY

Proactive, self-motivated professional with administrative and management experience. Manage complex technical projects overseeing strict schedules and ensuring completion within strict deadlines and budgets. Maintained detailed, confidential records and documentation. Collaborate closely with cross-departmental teams to ensure project success. Managed multiple concurrent tasks in fast-paced offices. Utilized confident decision making skills to coordinate workflow and maintain well-organized offices. Consistently recognized for superior work ethic, professionalism, and commitment to high-quality products.

Technical Skills

Microsoft Office, Windows, Outlook, Word, Excel, Power Point, AT&T Oracle data base system, People Soft-Networking system

Professional Experience

San Ramon

Bed Bath and Beyond 2014 to Current

Department Associate

Manage departments layout and inventory

Provide excellent customer service

Assist other associates and store managers

Ruby’s Place Hayward, CA

Executive Assistance 2/2014 to 5/2014

Managed the development and writing of manuals for Policy & Procedures, Job Descriptions, Grants and MOU’s (Memorandums of Understanding).

Assisted Executive Director, Finance Director and Program Director. Composed letters, meeting notes, agendas and confidential documents. Created spreadsheets and power points.

Managed and operated front office, directed and assist potential clients, board members, vendors and staff. Maintained website, face book and posted career opportunities to social media.

Managed all receivables, bank deposits and processed incoming and outgoing mail.

AT&T San Ramon, CA Budget Analyst 6/2011 to 9/2012

Managed capital budget expenditures totaling $1.5 million annually.

Generated financial reports using Excel.

Created and managed equipment orders, and trained new clients on various systems.

Performed financial analysis on large projects across multiple partner organizations, and lead meetings to gather data regarding budget status.

Produced daily, weekly and monthly reports on budget status for clients and supervisory chain of command.

ABG Field Services Pleasanton, CA

Project Management/Administrative Assistant to Principal 1/2010- 6/2011 and 8/2012- 2/2014

Projected Managed time sensitive work orders and report to clients.

Performed diverse administrative duties which include managing calendar, emails, arrange travel, scheduling, ordering supplies, mail processing, and generated purchase orders. Managed and balanced accounts receivables. Coordinated office moves, equipment procurement and maintenance, and research.

Worked closely with management and assisted with work related needs.

AT&T Pleasanton, CA

Implementation/Project Manager 4/2007 to 8/2010

Managed Capital budget of $3.5+ million using Oracle Financial systems. Performed financial analysis.

Exceeded power installation projects for the Central Eastern offices. Exceeded requirements by completing jobs ahead of schedule and under budget.

Managed equipment purchases for vendors and clients. Generated orders that exceeded $1 million annually for multiple projects. Successfully met project completion deadlines.

Managed logistic planning for meetings and events, resolved issues and conducted meetings and calls with vendors.

Provided administrative and project support to senior project management team.

Managed critical vendor relationships.

Assisted with budget information and spending analysis.

AT&T Atlanta, CA

AutoCAD Equipment Layout and Design Specialist 10/1998 to 4/2002

Planned long-range availability of equipment for the East Coast for future installation of

equipment.

Collaborated with Network Planning, Engineering, Operations, Real Estate, Project

Management & AT&T Strategic Business Units to forecast and implement future

requirements for new and current clients who wanted to grow their network.

Utilized computer aided design (AutoCAD) system to determine infrastructure

requirements, and to design central office equipment configurations to meet AT&T

marketing strategies and specifications.

AT&T Pleasanton, CA

Planning Specialist 11/1996 to 10/1998

Implemented and scheduled client’s equipment upgrades to increase the AT&T

network capacity at the high frequency lines.

Converted existing network usage to accommodate new technology.

ATT Pleasanton, CA Special Reports Clerk 2/1992 to 11/1996

Coordinated order processing network equipment

Provided resolution to operations regarding problems and/or inquiries.

Trained new employees in all technical aspects of network tracking system

Coordinated, tracked and monitored equipment to insure proper installation

and client satisfaction.

Analyzed and resolved all site work issues.

AT&T San Francisco, CA

Analyst 7/1982 to 2/1992

Compared engineering estimates, orders and vouchers exceeding $75,000 for accuracy and bill

consistency with the budget, prior to payments.

Determined equipment classifications, verified account codes, balanced dollar deviations and corrected monthly error reports.

Education

Southern Polytechnic College – 1997 - Certified in AutoCAD Level I: Part 1 & 2

Gained knowledge of essential AutoCAD concepts and terminology.

Managed complex projects and optimized software performance, while fine-tuning drawing techniques.

Experienced in advanced customizing features of AutoCAD including system configuration, script files, and menu creation.

Technical Training and Education Courses

Asset Creation and Management

Cost Functions in Engineering

A Program for Excellence in Customer Service (APECS)

Achieving Communication Effectiveness

Understanding Telecommunication Fundamentals

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