Assistant/Customer Service Representative
Resume:
CURRICULUM VITAE
PAULINE NICOLE B. ELNAR
**** *-****** **., *****, Cebu City
Tel. # : (032-***-****
Mobile # : +639*********
Email address : **.*****@*****.***
CAREER OBJECTIVES
To put to use the knowledge and work ethics that I have gained from my education and previous job experiences into my future employment; and
To be a part of a successful and dynamic establishment that will improve and widen my capabilities, and one that would provide me with ample opportunity for growth.
QUALIFICATION HIGHLIGHTS
able to multi-task and work unsupervised
a critical thinker, decision-maker and problem solver
equally effective as team leader or team member
can work well in a fast-paced environment and under pressure
has top planning and organization skills, with great attention to detail
has outstanding customer service skills
flexible, able and willing to learn new skills
has excellent oral and written communication skills
is computer literate (Microsoft Office, Windows Operating Systems, Internet Explorer)
PERSONAL INFORMATION
Age : 25 years old
Birthdate : April 25, 1990
Birth Place : Cebu City
Gender : Female
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic
Height : 5’4’’
Weight : 180 lbs
Expected Salary : minimum of $30,000/annum
EDUCATIONAL ATTAINMENT
Course : Bachelor of Law
School : University of Cebu
Location : Governor Cuenco Ave., Banilad, Cebu City
Date : June 2015-Present
Course : Bachelor of Law (2nd Year)
School : University of San Carlos-Cebu
Location : P. Del Rosario St., Cebu City
Date : June 2013-March 2015
Tertiary Education
Educational Level : College Graduate
Course : Bachelor of Arts in Psychology
School : University of the Philippines Visayas- Cebu College
Location : Gorodro Ave., Lahug, Cebu City
Date : June 2007- April 2011
Secondary Education
Educational level : High School Graduate
School : Cebu City National Science High School
Location : Salvador St., Labangon, Cebu City
Date : June 2003- March 2007
Elementary Education
Educational level : Elementary Graduate
School : St. Theresa’s College Cebu
Location : Don Ramon Aboitiz St., Cebu City
Date : June 1996-March 2003
WORK EXPERIENCE
Legal Assistant/Researcher
July 2014-Present
Elnar Suello & Lape Law Office
Gen. Maxilom Ave., Cebu City
Responsibilities include:
*handling and routing mail and incoming correspondence
*maintaining lawyers’ schedules and appointments
*scheduling and confirming appointments with clients
*doing inventory and managing of office supplies
*preparing forms and documents required for government or legal processes
*taking down notes and transcribing information
*creating letters for clients, or rough drafts for various legal documents such as motions, complaints, and petitions
*editing and proof reading letters and legal documents
*performing research on various topics, laws and jurisprudence related to cases at hand
Customer Service Representative
May 2011-July 2014
Convergys Philippines (Sprint Account)
Paseo Arcenas, Banawa, Cebu City
Responsibilities included:
*answering customer calls regarding general queries or account changes
*assisting customers in basic mobile device troubleshooting
*accepting partial or full payments from customers
*offering available devices, plans and promos that fit customers’ lifestyle and budget
*meeting all metrics and scorecard criteria (Customer Satisfaction, Issue Resolution and Average Handling Time)
On-the-Job Training (HR Department)
April-May 2010
Waterfront Cebu City Hotel and Casino
Salinas Drive, Lahug, Cebu City
Training included:
*checking application credentials and sorting them into proper departments
*conducting and checking psychological tests
*answering calls and taking down messages
*issuing weekly meal coupons for employees
*updating inventory of training materials and modules
*assisting in trainings and seminars
*conducting and checking pre-and post-training exams
REFERENCES
Mr. Vard Lawrenze Tero
Central Audit Department
Convergys Philippines
Ms. Melanie Amis
Team Leader
Convergys Philippines
Atty. Janice S. Lape
Partner
Elnar Suello & Lape Law Office
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