Customer Service Manager
Resume:
Katherine Peterson
Las Vegas, NV 89119
*********.**********@*****.***
OBJECTIVE:
I want to obtain a position in the Talent Acquisition/Human Resource field.
SKILLS:
Oral and Written Communication
Customer Service
Training
Sales
Negotiation
Word Processing
Public Speaking
Data Entry
Networking
Conflict Resolution
Hiring & Firing
On-Boarding
Client & Vendor Relationships
Scheduler
Phone & Skype Interviews
Business Development
Team-Player
Works Independently
EXPERIENCE:
Associate Recruitment Consultant January 2015 – Present
Salisi Human Capital, LLC, Henderson, NV www.salisi.com
Researches potential clients via LinkedIn, Google or client’s website
Establishes relationships with clients via phone and Skype
Sales & Customer Service
Collaborates weekly with other recruiters & researchers on projects
Receives & reviews multiple senior level IT salesperson job requirements from clients
Review & source various resumes daily via LinkedIn, TheLadders, ZipRecruiter, MaxHire, referrals, etc..
Screens potential candidates via phone daily
Edits and submits various resumes to clients
Prepares candidates for phone interviews with clients
Performs administrative duties, copying, faxing, printing & answering phone
Technical Skills: Word, Excel, Outlook, MaxHire & Skype
Accomplishments: Established relationships with 5 new clients in one week.
Recruiter November 2013 – December 2014
Optime-Tech, LLC, Saint Joseph, MI www.optimetech.com
Received & reviewed various technical job requirements from clients
Collaborated weekly with manager, program managers & vendors
Performed Skype interviews with potential candidates
Screened potential candidate via phone daily
Reviewed & sourced various resumes daily via CareerBuilder, Email, Indeed, LinkedIn, Michigan Talent Bank, Monster & TechFetch
Posted job requirements on TechFetch & Michigan Talent Bank
Performed administrative duties, copying, faxing, printing & answering phone
Edited & submitted various resumes to clients
Placed candidates at job site
Used Fieldglass to communicate with clients
Technical Skills: Word, Excel & Outlook & Skype
Accomplishment: Convinced Manager to use LinkedIn for sourcing candidates in first three months of employment.
Mary Kay Independent Beauty Consultant October 2013 – October 2014
Mary Kay-Work from Home www.marykay.com/katherinealina
Educated individuals about the benefits of skin care & color
One on one consultation with clients
Conducted Skin Care & Color Classes with three to six clients at a time
Sales & customer service
Called clients for appointments and referrals
Kept track of trends & products
Interacted with clients via email, phone & social media
Handled monetary transaction
Posted new products on Facebook
Technical Skills: Word, Excel, PowerPoint, Publisher & InTouch
Administrative Assistant March 2013 – May 2013
1st Exit Realty (Formerly Exit 1 Realty) New Buffalo, MI www.exit1re.com
Answered phone
Prepared reports for meetings
Maintained & updated WindoVision weekly
Updated information on home listings via websites as necessary
Collaborated with others in projects
Handled Social Media outlets: Facebook and Twitter
Technical Skills: Word, Excel, PowerPoint, Publisher, GNIAR, Memo, Relay, Showing Desk, South Bend MLS, Swishmail, SWMRIC, WindoVision & WordPress
Accomplishment: Learned Publisher in a week’s time to collaborate on a magazine project
Player’s Club Representative April 2012 – March 2013
Four Winds Casino Resort, New Buffalo, MI www.fourwindscasino.com
Enrolled new members in the W Club
Answered questions about promotions and benefits to joining the W Club
Resolved members concerns about their account
Compiled printed materials for Charter bus guests
Technical Skills: Excel, Total Promo, VISTA & Patron Management: Advantage
Accomplishment: Completed courses from Beginner to Advanced level for Word & Excel
Human Resource Intern January 2011 – April 2011
Chicago Semester-United Way of Metro Chicago, Chicago, IL www.uw mc.org
Developed relationships between Talent Management, city colleges, universities & graduate schools
Arranged meetings with Talent Management, potential employees & career counselors at different schools
Reviewed resumes of potential candidates for particular positions
Technical Skills: Word, Excel, PowerPoint, Wufoo & WordPress
Accomplishment: Gathered the necessary items and equipment for college job fair
PREVIOUS EXPERIENCE:
Trinity Christian College, Palos Heights, IL www.trnty.edu
Summer Resident Assistant May 2011 – August 2011
Chicago Botanic Garden, Glencoe, IL www.chicagobotanic.org
Visitor Assistant May 2010 – August 2010
Intern-Floater June 2009 – August 2009
GROUPS:
Premier Women’s Networking Group Member November 2013 – November 2014
http://premier-womens-network.com/
The Networking Group Member May 2014- November 2014
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