Manager Service

PRABIR CHAKI

Operation Manager

Contact No: 097********

E-mail Id : ***************@*****.***

Present Address :

Jayanti Mension-III, Flat no-401

Manish Nagar, Nagpur,

Maharashtra - 440015

Summary:

Having 14 years of diversified experience in Hotel Industry. Well adversed and experienced in handling hotel Operation, MIS, Planning, P&L, GOP, Quality Management and Man Management etc.

Specialties:

Sales and Marketing, F&B Operations, Rooms Division, pre-opening, Renovation and creating a good team to achieve Maximum Guest Satisfaction.

Work Experience:

08 / 2014 (Current)

Operation Manager

Aakar Lords Inn, Saputara - a luxury unit of Lords Hotels and Resorts

Winner of Certificate of Excellence from Trip Advisor in 2013.

• Responsible for overseeing all hotel operations including Food and Beverage, Rooms and Sales and Marketing in planning, organizing, staffing, directing and controlling the hotel operations.

• Responsible for developing maximum profits in terms of revenue, profitability and quality through costs and labor control and maintaining the highest standard of quality and services to the guests.

• Responsible for planning budgetary expenses and income forecasts while additionally responsible for directing Line Management and Managing Operations to meet set financial goals.

• Responsible for all hotel staffing and human resource policies and procedures including ensuring the highest level of staff welfare and benefit possible within the parameters of the organization.

• Establish and maintain service standards to achieve guest, client, staff and management satisfaction.

• Ensure compliance with licensing laws, health & safety as well as other statutory laws.

•Creating brand standards for service delivery levels.

• Hiring & grooming of senior management team for the various teams.

• Laying down & signing of SLA’s with all the vendors & service providers.

Joined on 08 / 2013

Executive Assistant Manager

The Dukes Retreat - A luxury resort in khandala

(a luxury unit of JHM Interstate Hotels and Resorts)

The Dukes retreat is known for marriage destination and corporate functions. This place is also very popular in luxury tourists.

Responsible for business promotion and maintaining set G.O.P.

Responsible for menu planning, promotions, events and parties.

Staff training.

Maintaining SOP and modifying as per standard market needs.

F&B Facilities:-

Banquets : There are 8 banquet halls,

Two lawns (15,600 sft. And 6,000 sft.) And for open air parties.

In Room Dining : Cottages with minibar facilities .

Panorama Café : A 76 covers coffee shop at lobby level – 24 hours open for service.

Duchess : The multicuisine restaurants having 86 covers.

High Point : The oldest bar in lonavla and khandala with authentic

Look having 46 Covers attached with swimming pool.

Lotus : The convention centre (5600 sft.) attached with lawn for 1200 pax.

07 / 2011 – 08 / 2013

Food and Beverage Manager

The Pride Hotel, Nagpur (A 5 star deluxe unit of Pride group of hotels)

F&B Facilities:-

Banquets : There are five banquet halls, one board room and two

cabins. Two lawns for open air parties.

In Room Dining : For all 93 rooms with minibar facilities on 24 hours

Café symphony : A 42 covers coffee shop at lobby level – 24 hours open

for service.

Casablanca : The multicuisine restaurants having 82 covers.

The Royal Lancer : Having 42 covers.

Puran da dhaba : The Indian restaurant, having 48 covers, is famous for its ambience and

authentic Punjabi food .This restaurant is open for dinner session only.

11 / 2009 – 07/2011; F&B Manager

Hotel Tuli International (105 room’s property), Nagpur.

F&B Facilities:-

In Room Dining : For all 105 rooms with minibar facilities on 24 hours basis.

The Four Seasons : A 94 covers coffee shop that is popular for its service and international cuisine.

The Frontier Post : The Indian restaurant,having 115 covers, is famous for ambience and for its

authentic food of North West frontier.

Rhythms and Blues : The first English pub with 69 covers is the most happening place in Nagpur .

Executive Lounge : Situated at the second floor where only suit rooms are available. This floor is

Always blocked for VIPs.

Five Banquet halls : There are five banquet halls at the first floor.

04 / 2005 - 11 / 2009; ASST. MANAGER

Dolphin Hotels Ltd. (Ramoji Film City - HYD.)

HOTEL TARA - a 4 star deluxe unit,

Core team member for HACCP (ISO 22000) of Dolphin Hotels Ltd.

Responsible for:-

Hollywood : Restaurant of 92 covers.

Princess café : The fast food coffee shop at shanthiniketan.

Room service : For 126 rooms –24 hrs.

Banquets with sports facility complex having two Banquet halls and two lawns

Vibration : The dance floor with bar.

HOTEL SITARA - a 5 star deluxe unit

Responsible for:-

Galaxy : Restaurant of 92 covers.

Room service : for 164 rooms –24 hrs.

Startek bar : a luxury bar for 51 covers.

10/2003 – 03/2005:

F&B Executive, Hotel Quality Inn Residency, Hyderabad (A.P.)

(A luxury property with 92 rooms )

10/1999 – 10/2003 :

Bar In Charge - Sr. Captain, Whispering Palm Beach Resort, Goa.

(4 Star with 95 rooms property)

Training Undergone:

Six months industrial Training in Hotel Jaipur Palace (Rajasthan)

Six months industrial Training in The Ramada Renaissance Resort (Goa)

Educational qualification:

1996-99 (3 years) Diploma in Hotel Management & Applied Nutrition from I.H.R.M. - KOLKATA

B.COM 1995 N.B.U. Balurghat / W.B.

10 + 2 1993 W.B.B.H.S.E. Balurghat / W.B.

10TH 1991 W.B.B.S.E. Balurghat/ W.B.

Present ctc : Rs. 6, 55, 000/- P.A + family accommodation + other benefits.

Computer Skills : Proficient with MS Outlook, MS office, IDS

Language known : English, Hindi & Bengali.

Personal Details :

Father’s Name : Shri Pankaj Kr.Chaki

Date of Birth : 9th Nov. 1975

Permanent Address : S/o Shri Pankaj Kumar Chaki,

Khidirpur, Balurghat, Dakshin Dinajpur, West Bengal

Pin-733103, phone: - 035**-******

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