Customer Service Data Entry
Resume:
Adesola Ford
Detroit, MI *****
Dear Hiring Manager,
My name is Adesola Ford, pronounced (A-day-sha-la). I am applying for a position with your establishment. I am fully and sufficiently equipped to perform all required duties for this position. I can operate all standard office equipment. I have technical skills; very experienced in MS Word and Excel, Outlook and PowerPoint. Also, I’m highly experienced in Office Administration as well as Receptionist. I am a very neat, detailed and oriented individual; a self-starter, problem solver and very organized. I’m a great listener and I follow directives well. I can work independently as well as with a team. I have trained and supervised office staff before and always learning more as I went along. I’m reliable, accountable and responsible. I am always on time, a hard worker with character and integrity. Inside my resume, you will find my skills, job details and experience as well as times and locations. I thank you so much for your time and your consideration. Have a wonderful day.
Sincerely,
Adesola Ford
Adesola Ford
9901 Westwood
Detroit, MI 48228
************@*****.***
OBJECTIVE
To secure a position, allowing me to utilize my skills set to contribute to the growth of your organization.
SKILLS AND ABILITIES
Clerical/General Office Skills
Communication skills
Data Entry/Customer Service
Accounts Payable/QuickBooks
MS Office/Access/Excel/Outlook
Type/Scan/Fax/Copy
Multi-tasking
Appointment Scheduling/Billing
EMPLOYMENT HISTORY
inVentiv Health Clinicals (Drug Development Company) Ann Arbor, MI
11/3/2014 – Current- Safety Assistant – 8-4:30pm
Send queries to HCP’s, Consumers, Pharmacies, Doctor Offices, patients and family members of patient’s across the United States.
I create the queries through several different software’s such as Argus, Alexion database, iMedidata database, Clinical Trial database, Outlook and Microsoft Office and Word
Conference calls, Training sessions and Web based calls, I work closely with management, colleagues and different team members to accomplish success each day in delivering high quality, error free queries to present to our patients and HCP’s
I also correspond for DSO’s across the country, such as Ireland, Brazil, Germany, Switzerland and so forth
Create letters for mailing or emailing, Scan, Copy and Fax each day
Computech Corporation (City of Detroit) Detroit, MI
4/2014 – 10/31/2014 – Office Assistant – 9-5pm
Greet guest and assist the public, Answer phones, Transfer calls, Take messages, Make calls, Disperse mail
File, Type, Fax, Mail, Copy, Email, Scan, Take minute meetings
Microsoft Office (Word and Excel) Outlook, Google Drive, Spreadsheet Formulas, Create Spreadsheets, Memos, Dictations, Create letters
Operate all standard office equipment, upload cases, submit cases
Assistant all staff in office in all things
University of Michigan (HealthPort) Ann Arbor, MI
10/2013 – 4/2013 – Medical Release Specialist - 3pm–11:30pm
Validate/Data Entry/Document/Confirm/Process all medical request
Inbound/Outbound calls / correspond with Doctors and Hospitals about patient request
Assist others with medical release information such as Insurance, Legal and continuation of care
Navigate through in-house software to complete all request
Process all medical request by mailing and sending through Smartlink, Careweb and Epic
Effectively engage with staff/ management and other employees
Calculate all productivity for the day
Nurse Now Staffing/Blue Cross Blue Shield of Michigan Detroit, MI
2/2013 – 9/2013 – Engagement Specialist – 11am-7:30pm
Call center, Engaging with all members of BCBSM, Perform high level customer service
Answer all inbound calls and make outbound calls/Schedule Homecare visits for Doctors
Navigate and assist through all in-house software, i.e. BHL, Coaches, Counselors Assist and CareAdvance
Schedule/Cancel/Re-schedule appts. for all nurses, health coaches, dieticians and nutritionists / Confirm and verify insurances
Data Enter all demographics for callers and new members
Assist members in searching for Doctors, Dentist, and health facilities
Assist members in how to keep a low deductible and how to maintain a low deductible
New Outlook, Livonia, MI
11/2010 – 2/2013 - Consumer Assistant – 11pm-7am
Assist Autistic consumers with daily duties as required
Transportation/Doctors Appts./Workshop/Community Outings
Pass medication/Advised and trained of all side effects
Responsible for petty cash/Receipts/Balance
Heavy documentation/Confidentiality/Strip linen/Clean bathroom/Kitchen
Ambassadors for Christ, Redford, MI
10/2007- 08/2010–Administrative Assistant– 9am-5pm
Greet the members, Assist the public, Problem Solve, Direct Calls
Answer multi-phone line, Sort mail, date mail, distribute mail, Data Entry, Typing, Copying, Faxing, Scanning
Order all office equipment, track orders, Accounts Payable/Correspondence with Vendors
Count money, Calculate money, Credit Card transactions, Checks, money orders
QuickBooks, Access, Excel, Outlook, MS, Power Church, Balancing ledger, Payroll
Bank drops and pick-ups, Event planning, Kept all staff and members demographics updatedDistributed/Collected time sheets, Data entry and posting of all incoming monies, reconciling, cash, credit, mail-in/walk-in monies, ACH deposits/multi-task and updating
University of Michigan Hospital, Ann Arbor, MI
8/2003 – 2/2006 – Cardiology Unit 7B/C -ICU Surgical Tech – 11:30pm-7:30am
Shadow and assist RN’s, Answered call lights, Vitals signs, Blood sugar, Transport patients/Feed/Strip linen/Clean hospital rooms/Bathrooms/Bathe
Check patients in/Discharge patients, Telemetry, Heart monitoring
Post procedures, Monitor patients after heart surgeries, Specimen testing’s of all kind
Assist with commodes, Bedpans, Catheters, Take out heplocks, Stock
Assist family members, Document intake and output, Lab runs
Monitor food intake, Change bedding while patient was in the bed
Weigh patient, Do documentation, Perform Reports, Provide comfort care
New Faces Skin Care, Southfield, MI
05/2000 - 07/2002 -Medical Receptionist – 10am-6:30pm
Greet the public in a professional manner, filed, created files/charts, faxed, scanned, copied
Inbound/Outbound Calls, assisting all patients/manager/front desk
Checked patients in/out, Data entry of patients info/ keep updated in the system
Scheduled/cancelled and confirmed appointments
Verified all insurances, medical records, collected all co-payments
Posting payments, prepared the bank deposits for the end of the day/made drops
Entered financial transactions on all patient’s/ Billing/ cash/credit
MS/Excel/Outlook/Medical Records
EDUCATION
Schoolcraft College, MI Associates of Science Completed DEC/2015
CERTIFICATES AND LICENSES
Certificate for Customer Service, Dignitas Inc., MI
Certificate of Multi-cultural, New Outlook, MI
Certificate in HIPAA Regulations, New Outlook, MI
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