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Customer Service Management

Atoka, Oklahoma, 74525, United States
August 07, 2015

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Bradley House

*** * *** * * Atoka, OK 745**-***-*** 4841

Human Resources Manager

Extensive background in HR generalist affairs and recruiting, retention and attrition tracking, development of strategic recruitment and sourcing strategies, human resources analytics and metric development, staff development, mediation, conflict resolution, benefits and compensation assistance, HR records management, HR policies development, job description writing and legal compliance to ensure FLSA compliance.

Successfully built strong relationship with operations business partners, developing reports and trending information for training and operations use, modifying and editing employee handbook & training material, corporate policies, job description creation, corporate and job development training.

HR Skills

Employment Law


Mediation & Advocacy

HRIS Technologies such as

PeopleSoft 9.1, 8.3, ADP, Kronos, & PC Punch

Writing Job Descriptions

Staff Recruitment & Retention

Employee Relations

Benefits Administration Support

HR Program/Project Management

Orientation & On-Boarding

Employee Incentive Tracking

Policy Development

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

AAP Tracking

ADP Portal Administrator

Analytics & Reporting

Professional Experience

01/15/2014 – Present: Independent Contractor/Consultant – Atoka, OK

Started my own business

Independent Contractor – Freight Broker

Develop and cultivate relationships with manufacturers across the nation to identify opportunities where I can assist with their logistical needs. Working to reduce their shipping costs and improve their logistic process through my efforts. I work closely with the department heads with these businesses to ensure that not only their needs are met, but that their conditions improve.

06/18/2012 – 06/27/2014: West Corporation Wausau, WI

One of the world’s largest business to business outsourcing and technology/contact centers

Human Resources Manager

Responsible for placing the highest priority on managing all activities associated with recruitment; establish effective hiring plans and assure successful recruitment of quality applicants within the time frames established to meet the changing needs of the company; continuously strive to enhance and improve the recruitment policies and procedures; meet the administrative staffing needs of the assigned locations by attracting quality applicants capable of contributing to the success of the West organization.

Key Results:

Successfully staffed key HR roles throughout multistate division to ensure proper staffing and support of key operational & technical roles such as financial analysts, data analysts, sales managers, business directors, information systems managers.

Partnering with business unit leaders to ensure strategic succession planning of key roles within operational, support, & technical roles.

Maintain and develop strategic sourcing and community outreach plans necessary to sustain 234% job growth throughout the division within the last 18 months.

Developed and implemented analytical tools to track applicant flow, sourcing ROI (including budget maintenance), attrition & retention, & process flow efficiency that are now used throughout the division.

11/07/2011 – 04/04/2012: Bell Supply Company Gainesville, TX

Fourth largest oil & gas supply company in the nation.

Recruiting Manager

Primary responsibilities included staff recruitment for corporate and store locations in a niche industry. Development of job descriptions for new positions and maintenance of active position job descriptions and development/implementation of both HR and company policy information. Liaison between executive, regional, and store management to ensure all recruiting needs were being met. Performed attrition and retention tracking, succession planning, and turnover analysis which was communicated to the President of the company.

Key Results:

Created a new requisition tracking program enabling the tracking and monitoring of positions and applicant flow.

Created the new hire orientation and delivery method.

Developed new automated regional tracking reports to better monitor store and corporate turnover.

Wrote job descriptions for over 64 positions and ensured that their FLSA status was compliant with FLSA regulations.

Developed the background screening policy to ensure FCRA and legal compliance.

12/6/2004 – Present: west asset management Sherman, TX

Provides account receivable services for many fortune 1000 companies, hospitals, and small to mid-sized businesses

Employment Coordinator

Primary responsibilities included staff/production recruitment & HR support for 7 locations across the US and 1 international office. Advocacy for executive management, general management, & employees in matters related to ER/HR. Creation, revision, implementation, & dismantling of various policies, training programs, reports, and company communications. Maintain AAP/EEOC tracking information for aforementioned sites.

Key Results:

Facilitated the implementation of focus groups within locations to increase communications between enhanced production employees and management.

Negotiated with Texas Workforce Commission and helped implement the Texas Back to Work Program for our Texas Locations saving the company over $100,000 in labor cost so far this year – this figure will continue to grow throughout the year with estimated savings in excess of $500,000.

Negotiated offers for over 15 staff employees per year including relocation packages and bonus structures.

Revised and assisted in the editing and implementation of a new Union Awareness Program for all of our sites.

Assisted management in learning how to accurately complete and present annual employee evaluations.

Helped to ensure that job descriptions matched job duties through the use interviewing and managerial questionnaires for all staff positions within the sites I am responsible for.

2/08/2002 – 10/06/2004: Squeaky fish – Richardson, TX

Freshwater & saltwater aquarium installation, maintenance, and cleaning

Owner Operator:

Started a very successful aquarium cleaning and maintenance service for the DFW area. Started with 2 clients in 2002 and by the end of 2004 I had a clientele of 58 local businesses and private aquarium owners. The company was maintained by me and 2 employees - I was responsible payroll, sales, and management of the employees, bookkeeping, accounts payable, accounts receivable, and community outreach.

Key Results:

Trained 2 employees with a 100% retention rate while I owned and operated my business.

Maintained excellent customer service to both commercial and private clients – which led me to swift growth and success.

Created reports to track and trend profit and loss information to ensure the accurate measurement of success or struggles of my company.

Education & Activities

Grayson county college Denison, TX

Business Management & Accounting – transferred to Texas A&M prior to completion


Business Administration & Management Information Systems – Expected graduation date – May 2017

Activities: Volunteer for Stable Hands Therapeutic Riding Stables, attending community events for both personal and professional endeavors.

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