Customer Service Representative
Resume:
KRISTINE DIANNE G. SARACHO
Home: Unit **** Tower 2, Pioneer West Highlands, Pioneer cor. Madison Sts., Mandaluyong City
Mobile: 099********
E-mail: acq4te@r.postjobfree.com
Educational Background:
Tertiary University of Santo Tomas BS Electronics and Communications Engineering
2004 – 2010
Work Experience:
April 21, 2014 – present DSM Manila LLC
Intranet Content Coordinator
Duties:
Front-line communication for Intranet content posting.
Creates, formats, and edits web content and layout design.
Ensures that content for the Intranet is uniformly and accurately tagged.
Escalates content gaps or non-uniform information requests to the Intranet Content Manager.
Provides access to users and manages the level/type of access given.
Publishes/creates new sites and/or pages.
Makes sure that the sites and its pages are consistent with the Firm’s branding in terms of design and its navigation.
Creates and posts pathways.
Creates reports in site usage.
Skills/Knowledge:
SharePoint / CMS
HTML
CSS
iSpring Pro
Cardio Log
Aug. 19, 2013 – Jan. 30, 2014 GXS Philippines, Inc.
Associate Product Support Specialist (Tier 2)
Duties:
Provided level 2 support for GEPARA systems (financial application).
Logged client interaction using Siebel.
Skills/Knowledge:
Siebel
Unix (FTP)
SQL
May 2011 – June 2013 24/7 Customer Philippines, Inc.
Technical Service Representative (Tier 2 Technician)
Duties:
Provided level 2 technical support for residential users of TWC Internet services.
Offered Internet speed upgrade.
Assisted in e-mail set-up and configuration.
Helped customer in installation and basic troubleshooting of McAfee Antivirus.
Changed and/or updated user’s SSID and security key.
Referred users to other tiers or OEM (Original Equipment Manufacturer) if needed.
Logged client interaction using in-house tools.
Utilized knowledge-based tools for further assistance and support for clients/users.
Dec. 2010 – March 2011 PhilKor UbiNS (SK Telesys)
RF Engineer
Duties:
Drive test, optimization processes and post processes in 2G and 3G networks, as well as WiMax.
Site planning and site survey for 2G, 3G and 4G networks.
March 2007 – May 2007 Sykes Asia, Philippines
Customer Service Representative (Project-based)
Duties:
Customer education regarding the upcoming rate change.
User assistance in updating their systems.
Minimal troubleshooting of Pitney-Bowes devices.
Seminars and Trainings Attended:
Probing: Asking the Right Questions
July 22, 2015
DSM Manila LLC
The Enterprise Center, Makati
The 11th Hour: Fighting Procrastination
July 21, 2015
DSM Manila LLC
The Enterprise Center, Makati
SQL for Data Aggregation
July 21 – 22, 2015
Fee Online Course
www.datamonkey.pro
How to Prepare a Business Case
July 16, 2015
DSM Manila LLC
The Enterprise Center, Makati
Easily Learn HTML5 from Scratch
June 24, 2015
Free Online Course
www.udemy.com
JavaScript
June 20 – 24, 2015
Free Online Course
www.codecademy.com
Intro to HTML and CSS
June 6 – 14, 2015
Free Online Course
www.udacity.com
Introduction to HTML and CSS
May 30 – June 5, 2015
Free Online Course
www.codecademy.com
Introduction to Financial Accounting
May 1 – June 1, 2015
Free Online Course
www.coursera.org
Reactions to Feedback
November 19, 2014
DSM Manila LLC
The Enterprise Center, Makati
Accountability: No Excuses
November 17, 2014
DSM Manila LLC
The Enterprise Center, Makati
Solving Group Problems
October 24, 2014
DSM Manila LLC
The Enterprise Center, Makati
Task Transition
October 14, 2014
DSM Manila LLC
The Enterprise Center, Makati
Things Every Professional Should Know
September 30, 2014
DSM Manila LLC
The Enterprise Center, Makati
Presenting with Confidence
August 14, 2014
DSM Manila LLC
The Enterprise Center, Makati
Workplace Etiquette
August 13, 2014
DSM Manila LLC
The Enterprise Center, Makati
Email Decorum
July 15, 2014
DSM Manila LLC
The Enterprise Center, Makati
Conflict Management
May 20, 2014
DSM Manila LLC
The Enterprise Center, Makati
EDI 101
Sept. 12 – 13, 2013
GXS Philippines, Inc.
RCBC Tower 2, Ayala, Makati
SharePoint and Siebel
Sept. 10 – 11, 2013
GXS Philippines, Inc.
RCBC Tower 2, Ayala, Makati
Additional Skills:
Basic knowledge in JavaScript.
Basic knowledge in programming languages such as Visual Basic, Turbo C, and C++.
Extensive knowledge and experience in MS applications such as Word, PowerPoint, Outlook, and Excel.
Basic knowledge and experience in Electronic Data Interchange (EDI).
Basic knowledge in Pspice, MATLAB, Multisim.
Proficient in English and Filipino, both oral and written.
Strong communication skills, both oral and written.
Highly-organized, efficient, goal-oriented, team player and has the passion to learn and outperform.
Contact this candidate