Objective

With over * years of hands-on writing experience as a Technical Content Writer/Documentation Specialist with a leading information technology service providing company headquartered in Sterling, Virginia and around 2 years of teaching experience in a CBSE school; my new objective is to attain a mutually enriching career in an organization that makes the best use of my professional skills.

Professional Experience

Sr.Technical Writer March 2015 to date

Fox Digital Pvt Ltd

Experience Summary:

Working as Sr.Technical Writer with the sole responsibility of corporate communication and all types of technical and non-technical documentation ranging from help files for Fox Digital E-commerce application to business collateral for Fox Digital web, Australia & Fox digital Pvt Ltd, India.

Roles and Responsibilities:

Write scenarios and scope documents.

Write newsletters, blogs and other social media promotions.

Write or edit press releases, marketing materials, Website copy, and internal corporate communications.

Perform marketing and business development activities like basic SEO and social media marketing.

Preparing power-point presentations for business as well technical requirements.

Writing up procedures for the projects and other technicalities.

Create the courses content in Learning Module System.

Analyzes, develops, and delivers content for online help systems, user guides, and technical manuals.

Collaborate with subject matter experts to determine necessary content updates.

Work with version controls on documentation or experience with working on a content management system

Preparing Developers Manual and End user guide

Design and develop style and templates for fresh documentation

Communicate with in-house and international technical team for effective documentation

Review, Edit and Update the documentation processes based on the technical team analysis and application enhancements

Documentation Specialist June 2006 to August 2008

Sr.Technical Writer December 2009 to October 2014

Assyst International Pvt.Ltd, Kochi

Experience Summary:

7.5 years of experience with Assyst International Pvt.Ltd at increasing levels of documentation responsibilities. Developed and supervised a variety of technical documents, non-technical documents and business collaterals.

Roles and Responsibilities:

Involved in the ERP product documentation works

Designed and Developed User Manuals, Tutorials, Online Help, Brochures, Case Studies and Business Proposals

Prepared Visual aids used for sales presentations, Web content, Sales scripts, Demonstration scripts, Product white papers

Prepared Business Collateral like brochures, web contents, newsletters, blogs, promotional items with the company logo, and mass mailings or emails.

Create/Edit candidate Resumes & Covering Letters for various onsite and project requirements thereby ensuring International Standard.

Reviewed and Edited System Design Documents, System Requirement Specifications and keeping track of Weekly Status Reports

Prepared, Reviewed and Edited Power Point Presentations

Conducted Basic SEO Activities

Managed Social Medial Marketing

Other Relevant Experiences

Senior Secondary Computer Science in-charge at Infant Jesus English Medium School North Parur from Jan 2005- Mar 2006

Developed a discussion forum in ASP .Net using C# with SQL as back end as part of curriculum for MCA

Developed a module of Sales Management System for Supply Co (retail chain) as a part of curriculum using Microsoft Visual Basic 6.0 and Oracle 8i.for BSC

Technical Skills

Documentation Tools: MS Office, Help&Manual4, RoboHelp6, SnagIt7, Fastone,

FrameMaker7.1 (beginner), Media Wiki

Multimedia Tools: Quick Time7

Language: C, C++, Microsoft Visual Basic 6.0

Database: MS SQL, Oracle 8i

Web: HTML

Key Skills

Writing/Editing Technical Contents and Documents

Providing Training and Assistance to the new team members

Ability to interpret schematic diagrams, and other source materials.

Ability to work independently and as a team member.

Versatile Technical Writing and Business Writing skills with ERP Business experience

Experience in technical writing or instructional design for a software company

Independently conduct research and synthesize into effective reports

Supervisory Skills

Communicate well with co-workers, management, and outside vendors.

Edit work of others in a constructive and non-ego-bruising manner.

Put together work assignments and gauge individual progress.

Education

MCA from the School of distance education, Bharatiar University, Coimbatore (2003- 2006).

BSc. Computer Science from AICT, kaloor, Cochin (Bharatiar University, Coimbatore 2000-2003).

Professional Certification

Fundamental Certification Program Plus in Technical Writing from The Writers Block (TWB) Bangalore, on May 2009.

Hobbies / Interests

Writing

Research

Reading

Web Browsing

Traveling

Personal Information

Age: 32yrs

Marital Status: Married

Present Address: ‘Lakshmi’,

Kalathiparambil Road,

North Parur,

Pin-683513

Passport Number: G8289917

Passport Expiry Date: 06/04/2018

Language Proficiency

Language Speak Read Write

Mother Tongue - Malayalam * * *

Other Languages

English * * *

Hindi * * *

About Me

Quick learning capabilities

A good team player; encouraging others to develop ideas

Efficient time management

Adaptability to changing work environments

Self-motivated and assertive

Keen to learn new things & relate new ideas

Proven ability to consistently meet deadlines

Eloquent and imaginative

Able to recognize client requirements, and meet them

Reference

Reference will be provided on request.

I hereby declare that the above mentioned details are true to my knowledge and belief.

Lakshmy Mohan.

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