Human Resources Service
Resume:
Employee Benefits Account Representative with Mad Excel and PPT Skills
Jul 27, 2015, 8:25 PM
From Me to *****-**********@***.**********.***
Details
To whom it may concern:
I am responding to your ad on Craigslist regarding the Employee Benefits Account Representative position. Attached below is a copy of my resume for your review. Please feel free to contact me should you have any questions. I can be reached at 408-***-****. I look forward to hearing from you.
Best regards,
Pauline Nguyen
Pauline Nguyen
3415 Bella Vista Avenue
Santa Clara, CA 95051
408-***-**** Mobile
Objective: Pursuing a position where my skills, experience, and qualifications may be utilized
Highlights:
• Team-player
• Efficient & Exceptional follow-through
• Organized
• HR & Benefits administration
• Detail-oriented
• New Employee Orientation
• People-oriented
• Supported in the design, development & implementation of benefit programs
Experience:
Johnson Service Group - San Jose, CA
March 2015 – July 2015
Reception/HR Administration
• Greeting public – answered phones, transferred calls, distributed daily mail. Handled office supply, coffee, invoices and purchasing responsibilities. Mailed and distributed checks. Keep track of check distribution log. Assisted with sign-ups.
• Processed new hire paperwork: Order and track background checks and drug screens, I-9 check and E-Verify contract employees. Maintain I-9 forms. Complete new hire checklist and submit to payroll/ESR assigned account. Completed reference checks. Processed change forms. Prepared and set up new hire packets. Processed weekly hire/term reports. Inputted new hires/terms into MaxHire system
Johnson Service Group - Santa Clara Valley Water District, San Jose, CA
October 2013 – March 2015
Office Specialist/Staff Analyst
• Recruitment – Responsible for the recruitment of temporary staffing and process for the district. Process approved positions requests in preparation for recruitment to begin. Coordinate posting job openings (Internally/externally) including: Job announcements and advertising in external publications/websites. Ensure recruitment system (NeoGov) & internal reports are updated to reflect status of recruitments
• Benefits – Support new hire process with preparation of offer letter packets, scheduling of pre-employment medical exams, sending internal notifications, preparing employee files and updating reports. Ensure the DMV file on employee driving records is downloaded from DMV on-line system. Process Unit’s invoices. Order office supplies
Christine Mathews Consulting, Inc, Palo Alto, CA
July 2012 – May 2013
Human Resources Specialist
• Prepared all new hire paperwork packages, provide new employee orientations, and ensure all paperwork is completed, collected and accurately processed
• Assisted in the recruiting of new employees by preparing requisitions, posting positions, tracking applicants, scheduling interviews, and running background checks; Organized and maintain complete hard copy and electronic employee files, as well as an accurate and complete employee census and records
• Handled all benefits administration at open enrollment and ongoing
• Assisted with administration of year-end performance appraisal process
• Assisted in planning and executing employee training and social events as needed; Completed special projects as required
Mercer Health & Benefits LLC, San Jose, CA
January 2008 – July 2012
Benefits Analyst
• Responsible for day-to-day client service requests, update Annual Project Calendar, catalog of benefits.
• Generate Transparency Documents, update WebCAS Forms, put together confirmation of coverage and client Renewal Decision Letters
• Audited contracts, service agreements and booklets. Reviewed contracts, service agreements and booklets. Finalization of contracts
• Reviewed Form 5500, put together RFPs and marketing analysis, claim experience and utilization reports
• Partnered with various carriers/vendors and worked with clients on benefit plans implementation, i.e: medical, dental, vision and life insurance
• Completed benchmark report, renewal exhibits for pre-renewal and renewal reports
• Put together renewal requests
• Coordinated Open enrollment and health fair included review of all carrier communications (benefits newsletter and announcement, benefit summaries, enrollment forms)
Crowne Plaza Cabana, Palo Alto, CA
March 2006 - December 2007
Human Resources Administrator
• Responsible for administering Human Resources functions including: Benefits, Company Policies, Compensation, Employee Relations, Recruitment, and Workers Compensation
Advantest America, Inc, Santa Clara, CA
October 2000 – August 2005
Human Resources Generalist
• Responsible for the HR activities including benefits administration of self-insured medical plan, dental, life, Flexible Spending Accounts, COBRA, 401 (k), ESPP, LOA, worker's compensation, performance reviews, compensation, reduction in force and terminations
• Participated in Radford compensation and benefits survey. Share point of contact for employees on Human Resources related issues and provide guidance and direction accordingly
• Supported the organization through administration and interpretation of Human Resources policies and procedures, consistent with company guidelines and in compliance with federal, state and local statutes
• Responsible for EEO filing and OSHA log
• Conducted new hire orientation
• Worked with HR staff on annual performance evaluations, salary review, implementation of the HRIS and managed the revision of employee Handbook and Service Award Program
• Acted as benefit contact on benefits policy interpretations, procedures and processes
• Ensured benefits program comply with current laws and regulations
BroadMedia, Inc., Sunnyvale, CA
January 1998 – October 2000
Sr. Human Resources Administrator
• Responsible for administering all Human Resources functions including: Benefits, Company
Policies, Compensation, Employee Relations, Recruitment, Training, and Worker’s Compensation
• Responsible for the day-to-day administration and communication of the company's health benefits and 401(k)
Symantec Corporation, Cupertino, CA
May 1997 – January 1998
Human Resources Specialist
• Responsible for the administration of benefits in the areas of Medical, Dental, Flex, and Cobra
• Responsible for coordination of projects and ordering brochures
• Worked with HR staff, employees and management at all level regarding benefit questions.
• Coordinated and worked with vendor on open enrollment mailing
• Processed and reconciled monthly premium payments for all insurance carriers
• Worked with vendor and HRIS group on the implementation of the Healtheon system
• Provided information as required for different benefits plan renewal
• Responsible for sending out the eligibility data transmission file to the carriers
• Interacted with carriers regarding benefit and claim issues
Read-Rite Corporation, Milpitas, CA
March 1992 - May 1997
Human Resources Assistant
• Worked on salary surveys, and work with compensation team on exempt and non-exempt focal reviews
• Interacted with supervisors and managers on EICR forms and focal review issues
• Supported both internal and external customers with employment verification requests
• Responsible for employees records data maintenance in PeopleSoft in a client server environment
• Implemented a new filing system for employee records and negotiate with vendors on prices relating to the project
• Provided functional specifications to the HRIS group to automate HR processes like EICR forms and employee verification letters
• Assisted in the system conversion of First Resource to PeopleSoft
• Conducted data audits and provided functional input to the customization of the new system
• Responsible for generating reports in Microsoft Access to provide accurate data to various departments, and other users of the HR system
Education:
California State University Hayward - Hayward, CA
B.S Business Administration - Personnel Administration and Industrial Relation
License:
State of California - Life & Health
Computer Programs/Systems:
Pauline Nguyen
3415 Bella Vista Avenue
Santa Clara, CA 95051
408-***-**** Mobile
Objective: Pursuing a position where my skills, experience, and qualifications may be utilized
Highlights:
• Team-player
• Efficient & Exceptional follow-through
• Organized
• HR & Benefits administration
• Detail-oriented
• New Employee Orientation
• People-oriented
• Supported in the design, development & implementation of benefit programs
Experience:
Johnson Service Group - San Jose, CA
March 2015 – July 2015
Reception/HR Administration
• Greeting public – answered phones, transferred calls, distributed daily mail. Handled office supply, coffee, invoices and purchasing responsibilities. Mailed and distributed checks. Keep track of check distribution log. Assisted with sign-ups.
• Processed new hire paperwork: Order and track background checks and drug screens, I-9 check and E-Verify contract employees. Maintain I-9 forms. Complete new hire checklist and submit to payroll/ESR assigned account. Completed reference checks. Processed change forms. Prepared and set up new hire packets. Processed weekly hire/term reports. Inputted new hires/terms into MaxHire system
Johnson Service Group - Santa Clara Valley Water District, San Jose, CA
October 2013 – March 2015
Office Specialist/Staff Analyst
• Recruitment – Responsible for the recruitment of temporary staffing and process for the district. Process approved positions requests in preparation for recruitment to begin. Coordinate posting job openings (Internally/externally) including: Job announcements and advertising in external publications/websites. Ensure recruitment system (NeoGov) & internal reports are updated to reflect status of recruitments
• Benefits – Support new hire process with preparation of offer letter packets, scheduling of pre-employment medical exams, sending internal notifications, preparing employee files and updating reports. Ensure the DMV file on employee driving records is downloaded from DMV on-line system. Process Unit’s invoices. Order office supplies
Christine Mathews Consulting, Inc, Palo Alto, CA
July 2012 – May 2013
Human Resources Specialist
• Prepared all new hire paperwork packages, provide new employee orientations, and ensure all paperwork is completed, collected and accurately processed
• Assisted in the recruiting of new employees by preparing requisitions, posting positions, tracking applicants, scheduling interviews, and running background checks; Organized and maintain complete hard copy and electronic employee files, as well as an accurate and complete employee census and records
• Handled all benefits administration at open enrollment and ongoing
• Assisted with administration of year-end performance appraisal process
• Assisted in planning and executing employee training and social events as needed; Completed special projects as required
Mercer Health & Benefits LLC, San Jose, CA
January 2008 – July 2012
Benefits Analyst
• Responsible for day-to-day client service requests, update Annual Project Calendar, catalog of benefits.
• Generate Transparency Documents, update WebCAS Forms, put together confirmation of coverage and client Renewal Decision Letters
• Audited contracts, service agreements and booklets. Reviewed contracts, service agreements and booklets. Finalization of contracts
• Reviewed Form 5500, put together RFPs and marketing analysis, claim experience and utilization reports
• Partnered with various carriers/vendors and worked with clients on benefit plans implementation, i.e: medical, dental, vision and life insurance
• Completed benchmark report, renewal exhibits for pre-renewal and renewal reports
• Put together renewal requests
• Coordinated Open enrollment and health fair included review of all carrier communications (benefits newsletter and announcement, benefit summaries, enrollment forms)
Crowne Plaza Cabana, Palo Alto, CA
March 2006 - December 2007
Human Resources Administrator
• Responsible for administering Human Resources functions including: Benefits, Company Policies, Compensation, Employee Relations, Recruitment, and Workers Compensation
Advantest America, Inc, Santa Clara, CA
October 2000 – August 2005
Human Resources Generalist
• Responsible for the HR activities including benefits administration of self-insured medical plan, dental, life, Flexible Spending Accounts, COBRA, 401 (k), ESPP, LOA, worker's compensation, performance reviews, compensation, reduction in force and terminations
• Participated in Radford compensation and benefits survey. Share point of contact for employees on Human Resources related issues and provide guidance and direction accordingly
• Supported the organization through administration and interpretation of Human Resources policies and procedures, consistent with company guidelines and in compliance with federal, state and local statutes
• Responsible for EEO filing and OSHA log
• Conducted new hire orientation
• Worked with HR staff on annual performance evaluations, salary review, implementation of the HRIS and managed the revision of employee Handbook and Service Award Program
• Acted as benefit contact on benefits policy interpretations, procedures and processes
• Ensured benefits program comply with current laws and regulations
BroadMedia, Inc., Sunnyvale, CA
January 1998 – October 2000
Sr. Human Resources Administrator
• Responsible for administering all Human Resources functions including: Benefits, Company
Policies, Compensation, Employee Relations, Recruitment, Training, and Worker’s Compensation
• Responsible for the day-to-day administration and communication of the company's health benefits and 401(k)
Symantec Corporation, Cupertino, CA
May 1997 – January 1998
Human Resources Specialist
• Responsible for the administration of benefits in the areas of Medical, Dental, Flex, and Cobra
• Responsible for coordination of projects and ordering brochures
• Worked with HR staff, employees and management at all level regarding benefit questions.
• Coordinated and worked with vendor on open enrollment mailing
• Processed and reconciled monthly premium payments for all insurance carriers
• Worked with vendor and HRIS group on the implementation of the Healtheon system
• Provided information as required for different benefits plan renewal
• Responsible for sending out the eligibility data transmission file to the carriers
• Interacted with carriers regarding benefit and claim issues
Read-Rite Corporation, Milpitas, CA
March 1992 - May 1997
Human Resources Assistant
• Worked on salary surveys, and work with compensation team on exempt and non-exempt focal reviews
• Interacted with supervisors and managers on EICR forms and focal review issues
• Supported both internal and external customers with employment verification requests
• Responsible for employees records data maintenance in PeopleSoft in a client server environment
• Implemented a new filing system for employee records and negotiate with vendors on prices relating to the project
• Provided functional specifications to the HRIS group to automate HR processes like EICR forms and employee verification letters
• Assisted in the system conversion of First Resource to PeopleSoft
• Conducted data audits and provided functional input to the customization of the new system
• Responsible for generating reports in Microsoft Access to provide accurate data to various departments, and other users of the HR system
Education:
California State University Hayward - Hayward, CA
B.S Business Administration - Personnel Administration and Industrial Relation
License:
State of California - Life & Health
Computer Programs/Systems:
MicroSoft Office, MicroSoft Word, Excel, PowerPoint, MicroSoft Outlook, PeopleSoft HRIS, NeoGov, MaxHire
Contact this candidate