Customer Service Sales
Resume:
Anthony Dolphus
********@*******.***
SKILLS:
Proven Areas of Expertise Include:
•Sales Skills •Customer Service Skills •Organizational Skills
•Leadership Skills •Interpersonal Skills •Listening Skills
•Strategic & Consultative Selling •Communication Skills •Customer Retention EDUCATION:
Morehouse College-Atlanta, GA
Business Management
EXPERIENCE:
BSI Financial Services – Bethesda, MD
Account Executive
04/2013 to present
Sales of Bank Assets. Responsible for managing a pipeline of mortgage loans from across the country. Problem solving, establishing communication with clients, analysis of options and creative deal making. American Home Relief/ Perry & Associates- Baltimore, MD Sales Executive
01/2010-04/2013
Awarded for highest closing ratio competing with 32 staff.
Met and exceeded all quarterly and annual sales quotas.
Increased sales by 27% by meeting projected cold call quotas.
Turned 37% of leads into orders.
Provided customer support to key accounts.
New Day Investments- Clarksville, MD
Sales Executive
05/2006-12/2009
Sold mortgage products and services via internet, telephone, and face-to-face visits.
Consistently achieved +175% of quota. #1 ranked in team of 12.
Noted for strong cold calling and lead generation abilities.
Outstanding telephone skills, able to listen effectively and customize solutions to prospect’s needs.
NFM Inc.- Linthicum, MD
Outside Sales/Senior Loan Officer
07/2004-12/2006
Origination and selling of mortgage loans. Providing customer service and loan support. Always meeting or exceeding my goals.
AMERICAN FIDELITY- Owings Mills, MD
Outside Sales/Senior Loan Officer
06/2002-06/2004)
Origination and selling of mortgage loans Provide customer service and loan support. Always exceeding my goals.
MCI Worldcom-Hunt Valley, MD
Outside Sales/Account Executive
01/1999-6/2002
Present and sell to small to medium size commercial customers, products and services. Provide customer service to existing customers.
Amerix Corporation-Columbia, MD
Outside Sales/Account Executive
10/1997-11/1998
Present and sell debt management program to prospective creditors and clients. Provide full and complete customer service where needed. Follow up sales calls with supportive material and timely follow up. Effectively manage various clients. Always meeting or exceeding my goals. Recognized as top sales producer within the organization. Crestar Bank-Norfolk, VA
Banking Specialist
06/1994-06/1997)
Sell and cross-sell over the telephone all banking products and services with record breaking results. Work with customers in all aspects of banking. Resolve problems; assist with accounts, cross selling of banking services and products. Respond to current, historical and product information inquires.
Contact this candidate