Manager Customer Service
Resume:
Feljun C. Oblimar
E-mail: *************@*****.*** Mobile: +926-*******
Objective
To obtain a position in your company, utilizing my skills in customer service, sales and client relations and office.
Education
Bukidnon State University- External Studies
Cagayan de Oro City, Philippines
S.Y.2012-2013
Work experience
July 2014 – Present 2015 Cagayan De oro City, Philippines Chowking Foods Corporation
Service Quality Manager/ Crew Training Manager
Ensures Total Service Excellence
In charge for Service Quality Training and Kitchen Quality Training
Provides appropriate and accurate responses to customer queries.
Applies Feedback Management System, technical knowledge and procedures when servicing
ocustomer queries, concerns, feedback and complaints.
Check and balance Daily Sales Report and Daily Cash Flows.
Monitors the Achievement of Targets on Sales, FSC (Food, Service, Cleanliness & Condition), Cost and people.
Monitors the compliance of smooth Execution of FSC (Food, Service, Cleanliness & Condition).
December 2012 – July 2014 Malaybalay Bukidnon, Philippines
Chowking Foods Corporation
Product Quality Manager/Safety and Security Manager
Ensures Total Product Quality
Meets quality, productivity and schedule adherence performance standards.
Responsible for meeting outlined performance goals and targets.
Monitor Food Quality.
Taking in-placed Production Control Systems and Procedures and Inventory and Ordering Management.
Consistently achieve of product quality availability and safety.
Manage Standard Inventory of food and paper cost.
Delivers customer satisfaction by achieving and maintaining the highest level
Of Food Quality, Service and Cleanliness
Maintain and ensure safety of store building and equipment.
December 2008 – January 2011 Cagayan de Oro, Philippines
Chowking Foods Corporation
Regular Service Crew/ Pro manager
Summary of Skills
Awards
Ensures in delivering Total Customer Satisfaction that they are served at its best with Delightful Experience.
Ensures total Cleanliness at Customers Area.
Provides feedbacks and concerns to the manager to improve service for the better.
Handles customer queries and concerns.
Provides Customer needs and wants.
Delivers the moment of truth from a delighted experienced customers ‘WOW EXPERIENCE’ to a Word of Mouth.
Consistently achieve of product quality availability and safety.
Maintain and ensure safety of store building and equipment.
Delivers customer satisfaction by achieving and maintaining the highest level of Food Quality, Service and Cleanliness
Deals with personnel concerns which includes scheduling, timekeeping, employee discipline, or organizing training and development;
Ensure overall food cost control management.
Manage Standard Inventory of food and paper cost.
Effectively Implement of Production Guide
Ensure the complete schedule and effective skills development of kitchen area.
Performs related duties and KRA’s that may be assigned from time to time.
FSC Certified Store Chowking Malaybalay 2013
FSC Certified Store Chowking Gusa 2014
GOLD Certified Store Chowking Ororama 2014
PQM Gold Standard Champion 2014
References
Transcripts will be provided upon request.
Doris C. Valmores
Store Manager
RedRibbon Bakeshoppe
Catherine Historiador
Area Manager
Chowking Foods Corporation
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