Experienced Technical Writer/Editor

CONN I E NGUY EN *****.***********@*****.***

PROFILE

Connie Nguyen is a self-directed and motivated Copywriter/Content Manager and Technical Writer with strong business analytical, project management and coordination skills. She is also a backpacker who has explored 20 countries up until now. EDUCATION

• Bachelor’s in Professional Communication, RMIT (Australia), June 2009 CAREER ACCOMPLISHMENTS

• 2014 - Improved the SEO Ranking of techdrive.co from 48/100 to 68/100 after 01 month

• 2011 - Honoured for content that contributed to a show being rated #1 with Youth (Yan TV)

• 2009 - Awarded for idea that successfully build up the 1st Sex Education Website in Vietnam

• 2008 - Won 10 new pitching that totally increase 50% Company’s Profit SUMMARY OF EXPERIENCE

• 03/2015 – present Hello Heart app Blog Writer

• 09/2014 – present TechDrive SEO Manager/Senior Content Writer/Editor

• 03/2014 – 10/2014 Plan C Advertising Freelance Copywriter

• 05/2013 – 02/2014 Hewlett Packard Contract Technical Writer

• 12/2012 – 04/2013 Sofresh Creative Senior Copywriter, websites and inbound marketing

• 07/2011 – 11/2012 Yan TV Senior Copywriter, Youth entertainment

• 11/2009 – 06/2011 Dentsu Tokyo Technical Writer

• 03/2009 – 10/2009 Edelman AVC Senior Copywriter, sex education for teenagers

• 06/2008 – 02/2009 Bates 141 Copywriter, advertising material, campaign copy EXPERIENCE

Hello Heart app Mar 2015 – present Palo Alto, CA

Blog Writer

• A part time writer with strong skills, fast delivery abilities, independent, proven ability to write versatile and interesting content about heart health.

• Support the CEO with Business Analytics Insights

• Have written 15+ posts. Check out my work at: www.helloheartapp.com/blog TechDrive Sep 2014 – present San Francisco, CA

SEO Manager/Senior Content Writer/Editor

• Writing 200+ posts on TechDrive.co/author/connie

• Networking and reporting at relevant events

• Managing social media channels and spaces

• Helping grows the brand and conducting the Business Analytics Research Plan C Advertising Agency Mar 2014 – Oct 2014 Los Angeles, CA Freelance Copywriter

• Producing original, clear and credible ideas/messages/scripts, and presenting these to clients and colleagues

• Monitoring campaign effectiveness

Skills

Copywriting

7+ years’ experience

• ATL

• BTL

• Digital Creativity

• Technology

• UI / UX

• Website Design

• APIs/SaaS product

• Yahoo!, AP and Chicago

Manual

Content Writing

5+ years’ experience

• Web page content

• External work on products

• SDLC

Technical Writing

4+ years’ experience

• Research, drafting, editing

and finalizing of

documentation

• Testing

• Create demo

• Experienced with HTML,

XML, JPS and DITA

• Reading & creating example

codes in Java, C++ and

Objective-C

Copywriting Software

Adobe Acrobat/Distiller

Adobe After Effect

Adobe Captivate

Adobe Flash

Adobe InDesign

Adobe PDF

Blackboard

Clarity

Final Cut Pro

HyperCam, HyperSnap, Snag-it

Irfanview / PaintShop Pro

Lectora

Live Meeting / NetMeeting

Motion 5

SurveyMonkey

WebEx

Zoomerang

Content Management

Software

WordPress, Wix, Weebly,

Drupal, Twiki,

Adobe Experience Manager,

Adobe SiteCatalyst

CONN I E NGUY EN *****.***********@*****.***

Hewlett Packard May 2013 – Feb 2014 San Jose, CA

Contract Technical Writer

• Create documentation for experienced technical users as well as those who may be new to administering virtual platforms such as HP’s Virtual Storage.

• Documentation consists of installation and upgrade guides, system administration guides, release notes, technical papers, and knowledge-base articles

• Collaborate with software developers, product managers, writers, information architects, quality assurance engineers, and technical support engineers to develop documentation.

• Collaborate with Marketing Managers to develop impact whitepaper documents based on Business Analytics Insights.

• Technical Writing Samples:

https://drive.google.com/drive/#folders/0B2w2p70pLoYoX1YwYUYwSTZCWkU Sofresh Creative Digital Agency Dec 2012 – Apr 2013 HCMC, Vietnam Senior Copywriter, Content Manager, Website Developer

• Develop, implement, manage & report on the Digital Content Strategy for customer-facing sites

• Support the business’ Inbound Marketing objectives based on the Content Strategy

• Actively support Search and Social initiatives through various digital marketing activities

• Manage the main customer-facing website, ensuring consistent tone of voice, brand & imagery

• Create value-added and socially shareable content to support the main product-based content

• Lead content architecture across web, mobile, and print products

• Create useful online PR, tips, guides, news pieces, and info graphics

• Ensure product information is up-to-date, FSA-compliant, and appropriately marketed

• Monitor product changes and new features to utilize the best marketing channels

• Manage the integration of new products into the site by working with other office teams

• Develop relationships with copywriters, journalists and multimedia companies

• Manage the Content Budget and quarterly forecasting in-line with the overall e-delivery strategy

• Create and implement Content Campaigns to ensure high-quality relevant content is distributed and available to target audiences

Yan TV Jul 2011 – Nov 2012 HCMC, Vietnam

Senior Copywriter/Creative Leader

• Helped build up a unique and differentiated entertainment world for Vietnamese Youth

• Constantly researched trends and expectations to stay in touch with the Youth audience Dentsu Tokyo Nov 2009 – Jun 2011 Tokyo, Japan

Technical Writer

• Create documentation for experienced users as well as those who may be new to products of Toyota, Canon and Electrolux

• Documentation consists of installation and upgrade guides, system administration guides, release notes, technical papers, and knowledge-base articles

• Collaborate with software developers, product managers, writers, information architects, quality assurance engineers, and technical support engineers to develop documentation

• In charge of Business Analytics Research in order to enhance the quality of technical documents.

• Technical Writing Samples:

https://drive.google.com/drive/#folders/0B2w2p70pLoYoX1YwYUYwSTZCWkU Edelman AVC Mar 2009 – Oct 2009 HCMC, Vietnam

Senior Copywriter/Content Strategic Planner

Technical Writing Software

FrameMaker, MS Visio, Pages,

Camtasia, Dreamweaver

OxygenXML, XMetal, Astoria

Confluence, Java Script, C++,

Eclipse, IntelliJ,

Visual Studio

Tableau Desktop, Tableau

Server, Tableau Digital

RoboHelp, Pagemaker, Quark,

MS Visio, OmniGraffle, JIRA

Adobe LiveCycle, Adobe Insight

PC / Windows

Crystal Reports

InfoPath

MS Office, Word, Excel, Access,

Outlook, PowerPoint, Key Note,

Project

QuickBooks / Quicken

SharePoint / CMS

Operating Systems

Windows

Mac OS X / Boot Camp

Linux / Unix / MS-DOS

VMware Fusion / Parallels

Apple / OS X

MS Office

iWork

Skills (cont’d.)

Databases

MS Access

Oracle

ERP / MRP

Lotus Notes

E-Learning

QC/QA

Marketo

Salesforce

Infographic/Presentation

Data Dashboard

Virtualization

TeamViewer

CONN I E NGUY EN *****.***********@*****.***

• Helped build up Girl Space, the first sex education website for Vietnamese Teenagers

• Responsible for on-time delivery of critical digital content to the site

• Planned and executed marketing/branding campaigns of KC’s sub-brands on Girl Space Bates 141 Mar 2008 – Mar 2009 HCMC, Vietnam

Copywriter

• Produced advertising themes, slogans and jingles for products and services

• Produced material that appeared on television, radio, magazines and the web

• Conducted research, created copy, and maintained relationships with clients

• Collaborated with Art Directors, Design Teams, and other staff

• Improved advertising material, evaluated copy for campaigns and met deadlines

• Attended creative meetings and did the bulk of legwork, always at senior copywriter standards Bates 141 Jan 2007 – May 2008 HCMC, Vietnam

Copywriter Intern

• Assist Creative team with creative programs and design concepts that meet the business objectives of the organization and advance our brand strategy

• Assist copywriters with the creation of emails and banners as needed

• Research and conceptualize new campaign ideas

• Create mock-up and prototypes for presentation

• Proofread copy and get approvals from other departments

• Work with production, creative and marketing teams Project Management

Business process, customer

experience improvement

Oversaw teams of 15 people

Excellent written and verbal

communication skills

Team builder

Critical & analytical thinker

Rules-driven solution seeker

Calm, rational approach

Able to coordinate with overseas

team and working on Internet

Content management system

Additional Skills

Shooting, Editing and

Photographing

Video production

Presenting and talking in public

SEO, HTML, Expert in social

networks as Pinterest, Vine,

Facebook, Snapchat, Whatsapp

Learns new software quickly

Results focused, Self-starter

Meticulous attention to detail

References

Available upon request

and viewable on

http://linkedin.com/in/conniehn

Contact this candidate