Customer Service Representative

Krista House

*** ****** **** • Victoria, B.C.

PHONE 709-***-**** • E-MAIL *******@*****.***

PROFILE Highly committed, resourced and astute

Dynamic and effective communicator

Strong time management and organization skills

Extensive customer service experience

EDUCATION Vanier High School – Courtenay, B.C.

Graduation – Grade 12

Versailles Academy of Makeup and Hair – Ottawa, O.N.

Spa Therapist Certificate

SKILLS Certification 1 Fancy Software 1 Software 2

Fancy Software 2 Fancy Software 4 Software 5

EXPERIENCE Self Employed Jan 2014 – Present

Spa Therapist

●Promote business and establish clientele

●Advertising promotions and deals

●Booking appointments

●Balancing books and bank deposits.

●Prepared and maintained cash reports and office files

●Provide Spa Service Preform Spa manicures Pedicures Body treatments facials waxing tinting and specializing in massage

●Provided both product and product knowledge to meet client’s needs

●Resolved any customer issues and problems they may have

Leismer Lodge / Statoil Camp Feb 2013 – Dec 2014

Housekeeping Supervisor

●Responsible for the performance of all housekeeping staff (24)

●Allocate daily tasks to staff

●Organization and assignment of daily duties scheduling and supply logistics.

●General office duties reporting and upkeep.

●Perform Daily weekly and monthly audits on all housekeepers

●As a senior housekeeper I was responsible for the cleaning and maintenance of up to 35 rooms per day.

Front Desk Attendant

●Responsible for the intake and outtake of Leismer staff reservations.

●First Point of Contact for Leismer Lodge acting as both reception and providing orientation for new staff.

●Daily reporting of events and upkeep.

Fat Teddy’s – Mount. Washington Restaurant and Pub June 2010 – Feb 2013

Bartender/Server – Seasonal

●Greeting and taking customer orders

●Open and closing duties including float balance

●Manage inventory

●Adept at operation of Point of Sale system (debit/cash/credit/gift cards).

The Spa at April Point April 2007 – Oct 2009

Spa Therapist

●Full knowledge of Swedish and sports massage.

●Confident execution of a wide range of spa treatments including: scrubs full body wraps

pedicures paraffin dips etc.

●Provide the client with products that will suit their needs

●Consistent energy and professionalism through a very tight schedule.

●Diligent completion of general operations: opening and closing of spa, laundry and light

janitorial duties.

●Accurately completed data entry for client reservations and billing using computer

programs, email as well as a point of sale system.

●Created a welcoming and calming environment for clients

REFERENCES Barry Corlazzoli IS Supervisor – ICBC

Annett Ryall Financial Advisor – HSBC

Noel James House Noel James House

361 Selica Road • Victoria, B.C. • PHONE (709) 763 - 7639 • E-MAIL *******@*****.***

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