Account Receivable & Payable

Terri Morse

* ********* **** *** **********, NY *2106

. **********@*****.*** 518-***-****

Profile:

Managerial experience in Customer Relations, with a broad, advanced knowledge and expertise. Verifiable strength in:

Accounts payable

Accounts Receivable

Management

Problem Solving

Training

Customer Service

Strong ability to establish and maintain solid business relationships with personnel ranging from entry level to senior management and retain composure in high-stress situations. Outstanding communications, presentations, interpersonal and customer service skills resulting in excellent track record for promotions and added responsibilities. Committed to ongoing professional advancement within our organization.

Experience:

2013-Present Insurance Agency

Accounts payable and Receivables

Responsible for all paying monies paid to the agency. Ensuring we are receiving correct amounts. Maintaining Fiduciary, Operating and payroll accounts. Weekly check worrying to vendors and checking for accuracy. Weekly, monthly and yearly reports to President of company. All profit and loss reports, budget maintenance of current year. Draft budget proposal for following year for President. Maintaining monies owed to our company through agency billing.

2005- 2012

Assistant Manager Call Center /Assistance Manager II / Internal Regional Auditor Communicating with customers to resolve advanced issues. Monitoring and teaching company policy and ensuring compliance. Coaching representatives with customer calls. Successfully handling complex accounts. While visiting the branches to determine opportunities to improveand strengthen bank policies and procedures. This includes checking compliance of branch operations procedures, SOX compliance, CIP reviewprocess, branch general ledger accounts, dual control, safe deposit boxes,teller transactions and documentation, and checking and reviewing branchlogs. Assist branches with operational questions and the correct proceduresregarding operations memos. Review BOR and report to Area Vice President and branch management team findings. Attend monthly branch manager meetings, andassistant manager and head teller meetings to review areas in need ofimprovement and to review changes within the organization. Assist branch's with problem resolution including but not limited to interpretation of policies and procedures, and performing research for any discrepancies.Consult with branch operations and audit departments when required.Attend branch staff meetings to provide training as new policies are instituted. Successful working both independently and as a productive with a team.

Computer Skills:

Microsoft Windows, Word, Excel, Access, Microsoft Office, Power Point, Visio, Corel WordPerfect, Word Pro, Lotus Notes, TBS (Telcom Business Solutions), BillPlex, IBM AS400, ILEC Ordering systems (GUI, CSG, WISE, Interconnect Systems), CSR MPC, web-control, Applied, Tams and QuickBooks.

Contact this candidate