Customer Service Manager

LESLIE JABOR MAY

*** ****** ******, *********, **. 92054

Home Phone: 760-***-****, Cell: 760-***-****

********@*****.***

PROFILE

Dedicated and driven purchasing professional with over 30 years experience in the Purchasing/Manufacturing/Materials and Inventory Control Field. Positive, energetic and committed professional- passionate about continual improvement, wise cost cutting, and customer service. A team player with proven track record reducing costs, improving supply logistics, and negotiation skills. Establish strategic vendor/supplier relationships to develop performance based low-cost solutions and negotiation win win agreements.

CORE COMPETENCIES

Project Management Logistic Management

Customer Service Skills

Group Purchasing Organizations (GPOs) Cost Containment

Vendor/ Customer Relations Vendor/Contract Negotiations

Inventory Management/ Controls Supplier Identification and Management

Lean Practices/Kaizen Events/Kan Ban System Implementation (i.e. work cell utilization, real time demand vs sales forecasting, new product introductions, phasing in/out new products, etc).

Proficient in: Microsoft Office – Word, Excel, Power Point, Access, Outlook, Internet Explorer. ERP systems such as Epicor/Dataworks; ASK/Mann/Mann, Navision & Unisys/MFG-PRO software programs.

EDUCATION

Wakefield Memorial High School – Graduated Wakefield, Mass

CPIM Certification (in-process),

APICS Classes and exams for:

*Execution and Control of Operations

*Strategic Management of Resources

*Basic of Supply Chain Management

*Detailed Scheduling and Planning

Was a Speaker at the CSCMP – at the San Diego Convention Center on turning off MRP and going to a Visual Pull System (Kan Ban).

Training Class : “How to be a better buyer”

Training Class : “Inventory Management Methods”

Seminar: Karrass Effective Negotiating Course

Seminar: Saddle Island Institute Supplier Certification

3E Company certified in Transportation of Haz/Mat materials per section 172.700, 49CFR

SkillPath: Fundamentals of Successful Project Managment

PROFESSION EXPERIENCE

Spa Parts Plus – Prescott Valley, AZ March 2015-July 2015

Purchasing Manager

*Worked remotely to maintain stocking levels for a Distribution House in the Pool and Spa Industry.

Amron International – Vista, CA July 2013-August 2014

Buyer/Vendor Account Manager

●Managed the buying of resale and manufacturing products by using reports within the company’s software program and guidelines.

●Setting min/max quantities based upon historical usage and other forecasting techniques.

●Responsible for updating all costing with Navision software program:

Company’s Website – live MSRP as well as part master descriptions

Updating supplier pricing for the part master/BOM.

●Responsible for updating part master/supplier cross referenced part numbers and descriptions as well as Government shipping regulation coding.

●Working directly with the Sales team for:

Obtaining supplier quotes (i.e. pricing and lead times)

Arranging drop shipments as required for both domestic and international

Expediting, rescheduling and canceling orders as required

Obtaining freight quotes for both domestic and international orders

●Responsible for returning material back to suppliers (RMA process)

●Responsible for all Receiving discrepancies with suppliers/orders

●Responsible for all pricing/invoicing issues.

Dimension One Spas Inc-Vista, CA 2000-July 2013

Materials Manager

Decreased inventory levels in 2004 from 3 million to 1.5 million within the first year of using lean principals.

Turned off MRP in 2004 and went to a visual pull system for the entire Purchasing Department.

Spearheaded Kaizen events to minimize waste in Purchasing, Warehouse, Inventory Control and the Parts and Aftermarket Department. Able to identify unnecessary processes, streamline work cell utilization and improve overall customer service satisfaction for internal as well as external customers.

Leaned out the Materials/Purchasing departments from 6 (six) people down to two (2) people.

Reduced Supply base from 157 active suppliers down to 74 suppliers that pertain to production raw materials and services.

Managing the Purchasing, Warehouse, Receiving Inspection, Parts and Aftermarket stocking, shipping department, Inventory Control and Document Control Departments.

Negotiate Cost Containment with all suppliers by annual quotation process as well as opportunities for cost downs through out the year.

Manage all supplier performances, including delivery and quality issues on a daily/quarterly/yearly basis.

Write all Standard Operating Procedures for Purchasing and the Warehouse to meet ISO standards. Also an internal auditor to support ISO and ISO renewals.

Project Manager and lead Core teams (i.e. new model change over each year, new projects, etc)

Supplier onsite visits – travel to visit suppliers for various reasons, usually quality and delivery performance issues with and without other departments such as Engineering & Quality and partnering to help improve together as a team. Traveling within and outside the United States such as Quebec, Canada and Reynosa, Mexico in addition to US states such as Chicago as well as here in California.

Quest Diagnostics -San Juan Capistrano, CA 1996-2000

Purchasing Manager

Responsible for managing and ordering all raw materials, services and supplies for the Reagent and Instrumentation manufacturing on site. Purchasing everything from Animal and Human Serums, Antibodies to 8 week old female mice.

Responsible for managing all R&D, warehouse house and shipping suppliers as well as office supplies.

Responsible for writing all Standard Operating Procedures in an FDA environment to by compliant for ISO standard practices.

McCain Traffic Supply-Vista, CA 1995-1996

Senior Buyer

Responsible and managed all raw materials to support traffic supply manufacturing in a made to order environment.

Responsible for buying and scheduling all injection molding and the foundry department for finished parts to support production orders.

Responsible for planning and buying for all aftermarket products and services.

Tecate Products-El Cajon, CA 1994-1995

Purchasing Supervisor

Responsible for buying all raw materials to support the manufacturing of custom speakers and relays in Tecate, Mexico.

99% of raw materials came from overseas – Taiwan and dropped shipped directly to the Mexico border.

Responsible for buying lead times items and back ward scheduling to confirm orders to customer service department for finished products.

Watkins Mfg- Vista, CA 1989-1994

Senior Buyer

Responsible for ordering raw materials and finished goods for manufacturing in a repetitive material requirements planning environment.

Responsible for ordering replace and service parts.

Responsible for sending out quotation packages on new parts/projects.

Worked with Quality on rejected material.

Lancer Orthodontics, Inc- Carlsbad, CA 1986-1989

Purchasing Supervisor

Responsible for buying and scheduling of all raw materials to support manufacturing.

Responsible and managed the packaging and aftermarket department.

Responsible and managed the Receiving Department.

Buyer Assistant 1985-1986

Responsible for assisting the Corporate Manager, Supervisor and buyer on day to day duties.

Honeywell Inc/Aerospace & Defense Lexington, MA 1981-1984

Buyer Assistant/Purchasing Manager Secretary

Responsible for answering department phones, prescreening purchasing requisition to ensure all fields were filled out, maintained supplier codes for data entry, misc duties.

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