Manager Office
Resume:
Cathy L. Hanson
Schaumburg, IL 60193
Email: ***********@*****.***
Objective: Former manager with administrative, content development, and social media experience looking for an environment where creativity is key and I can grow in a quality, professional environment.
Qualifications: Managerial skills involving supervision and delegation; accounts payable and receivable; handling customer/client inquiries and complaints; social media experience, including Facebook, Twitter, Pinterest, YouTube, LinkedIn, Google+, and social media management sites like Hootsuite, Sendible, and Sprout Social; Website Content Management, utilizing WordPress and Joomla; experienced writer of several articles, blog posts, and eBooks; blogging experience using WordPress; creating and sending email marketing through sites such as Constant Contact and MailChimp.
Education: Western Illinois University, Journalism and Minor in Business Administration
Employment:
November, 2008 to Present: Freelance Social Media Manager and Content Developer
Creating/editing presentations, documents, and spreadsheets; build and create content for various websites and evaluate sites for maximum efficiency and audience reach; full range of social media management; creating and implementing social media strategy; increasing followers and fans organically through collaboration and conversation; creating and updating social media posts and pages through several different platforms; updating websites through WordPress and Joomla; copywriting and blogging for several clients; editing articles and optimizing; public speaking events with Kiwanis, IAAAGR, and WCR-WM; writer for several websites, create various articles for Associated Content and Problem Solved Daily; interviewed by Fox17 Grand Rapids and several radio shows on BlogSpotRadio.
July, 2006 to November, 2008: Financial Aid Processor, Career Education Corporation
Processed, packaged, and certified Title IV aid to current and/or prospective students; performed transactions regarding financial aid; worked with Federal Stafford loans, PLUS loans, and Pell grants; extensive file management; used CampusVue 2000 to process students and handle various reports, including daily ISIR reports and import and export of files; documented tracking to process students.
April, 2004 to March, 2006: Project Coordinator, Claire’s Accessories
Handled coordination of weekly memo pack to 2,000 recipients in North America; moved memo pack process from manual to electronic; managed/analyzed Secret Shop program; redeveloped program to automated system; created and distributed weekly/monthly/quarterly reports; recreated vacation record keeping into more streamlined process; assisted in coordination of various meetings; managed social events when managers are at office for various meetings, including handling RSVPs and reservations.
April, 2002 to April, 2004: Office Manager, Schechter Day School
Managed elementary school office with over 400 children; handled database and current information on parents, faculty, and staff; dealt with parents, faculty, and students on a daily basis; handled all facets of parent/teacher conference twice per year, including setting conferences, managing confirmations, and dealing with immediate concerns and problems; coordination of yearly paperwork; oversaw various details of weekly publication; administrative liaison between school and business office; supervision of full-time receptionist.
Other previous positions: Closing Administrator, Insignia Homes, Palatine, IL 2000-2002
Office Manager, Royal Metal, Schiller Park, IL 1995-2000
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