Sales Customer Service
Resume:
Eric W. Steele
**********@***.***
Algonquin, IL. 60102
Profile
Degreed mechanical engineer with excellent cross functional ability in sales, marketing, operation, application and development. More than 20 years proven track record of meeting or exceeding sales growth goals while applying value added solutions to cement business relationships for guaranteed future growth.
Career Highlights
Turned a $400 K territory into $4 million territory over 12 years.
Increased partner distributor sales from $650 K to $1.3 Million in 5 years.
Developed and introduced new product to market that increased bottom line over $1 Million in gross margins.
Record producing sales history by being a goal oriented and staying focused on goals
Acquired Skills
Team Selling Expert.
Team problem solver.
Computer literate in Microsoft office products.
Excellent written and verbal communication skills.
Experienced in territory management.
Ability to present effectively to all levels inside and outside the organization.
Able to read blue prints, electrical and hydraulic schematics.
Adept at developing and using computer modeling design programs.
Professional Experience
Feb. 2013-July 2015
PTC Alliance Corporation-Alliance, Ohio
Core business is the production and sale of DOM steel tubing. WWW.PTCallaince.com
Primary responsibilities were to manage existing business with John Deere and Caterpillar, Inc. In addition was assigned a geographic territory for outside sales of steel tubing.
John Deere-CIP Moline and John Deere-CIP Ramos, Mexico
Supply Chain Manager-John Deere Account
Led customer service support team on existing parts and new parts to keep on time delivery at 100% and Quality PPM Below 200.
Increase AE rating from Conditional supplier to Key supplier between 2013 and 2015.
Secured spot buys for Ramos totaling 350 tons.
Secured new parts totaling $3.6 million by replacing current service center suppliers with mill direct offering.
PTC Alliance Sales Engineer Role-cont-
For all of the plants below, indentified key decision makers and PDP buyers to increase sales for new parts that were Service Center business taking them to mill direct.
John Deere-Harvester Works, East Moline
John Deere Des Moines Works
John Deere Ottumwa Works
John Deere Dubuque Works
John Deere-Turf Care
New orders totaling 800 plus tons.
Supply Chain Management Caterpillar Inc.-Sumter Hydraulics
Led customer service support team on existing parts and new parts to increase on time deliveries from below 70% to 100% while maintaining a Quality PPM Below 200.
Eliminated $350,000 in non-moving inventory inherited from previous mismanagement by using Caterpillar’s account management program and leading team to identify possible upcoming needs.
Feb. 2012 to Oct. 2012
GRW Extreme Precision Bearings
Draper, UT.
Territorial Sales Engineer
Virgin territory that I identified and built relationships at over 20 new separate accounts that purchased bearings in the size and class range offered by company.
Potential business $5.5 million dollars.
Assisted on bearing design for food processing rotary knife.
Made multi-level presentation on new product offering for retainer material at Target OEM, Dentsply, Des Planes, IL.
Assisted on new bearing design for high end slot car application.
Oct. 1999 to Oct. 2011
Optibelt Corporation-Addison, IL.
Territory Sales Manager Nov 1999 to March 2001
Increased sales from $250,000 to $450,000 in 2 year period by focusing on independent distribution partners.
Joint called with their sales team to identify target customers that purchased high end applications against market share leaders.
Technical Sales Manager March 2001 to July 2011.
As Technical Sales manager I was the go to guy for all inquiries and issues as related to the engineering side of the product. Partnered directly with the President as confidant on all issues related to the company. Devised and implemented strategies to grow the company sales revenue and increase profit/loss numbers.
As Product Manager Role
Increased average margin by 20% for fractional horsepower V-belts by offering value added product to eliminate loss leader of sales.
Added new distributor partners in HVAC industry
Sales of $750,000 with positive margin as opposed to negative margins.
Engineering Sales Manager Role
Drove new sales with exclusive distribution partner, McGuire Bearing at 9 locations in the NW.
oTrained outside sales force and inside customer service personnel on value added selling approach of top end products.
oIncreased branch sales against National MRO contracts by offering different products.
Targeted increasing sales at Non-stocking National distributors, by using pull through strategies.
oIncreased sales by calling direct with MRO customers, finding problem applications and solving with high end products replacing market share leader products.
oSuccess stories at AK Steel, US Steel, Ford Motor Company, GM-lake Orion Assembly, International Paper, Alcoa Aluminum-Howmet, etc.
Managed direct hires on training and territorial management by identifying key accounts in each territory. Identified primary decision makers and provided quotations. Increased sales at target OEM's for HVAC, Oil and Gas, and Aggregate.
Authored two trade magazine articles for new product initiatives.
Ushered in a new product line of timing belts. Identified potential OEM’s and applications, providing feedback on target price points. Increased sales by finding needs at large accounts.
Using Microsoft Office Excel wrote spread sheet to calculate pricing for 23,000 plus line items in order to offer proposals at different price points for a wide range of customer in different business channels.
Used above file to generate CSV text files for distribution partners to enter new pricing for price increases.
Mar. 1985 to Oct. 1999 North American Manufacturing-. (Fives North American) Cleveland, OH
Primary product offering was Combustion equipment. Controls group offered web and strip guiding for continuous processes, which was added in 1960 to promote the sale of patented Askania type hydraulic servo valve. Sensor and control technology grew to all electric servo systems in the 90’s.
Field Service Engineer/Inside Sales Coordinator Controls Division1985- 1987
Service calls on trouble applications at Alcan Aluminum, Oswego, NY.
Start up of new equipment at Kaiser Aluminum, Trentwood, WA.
Start up and trouble shooting of equipment at BF Goodrich Aerospace in North Carolina.
Start up Alcoa Aluminum, Alcoa, TN.-Continuous Cold reduction mill.
Territorial Sales Engineer-Controls Division-1987 to October 1999.
Over 12 year period increased sales in the region to support 2 additional outside people.
Major new projects landed:
US Steel Gary Works-84” Pickle Line rebuild- $3.5 million dollars.
Mitall Steel (Bethlem Steel-Burns Harbor, IN.) Hot Dip Galvanizing Line
In TEK/IN Kote-New Carlise, IN. Continuous Pickle/cold Mill/ Anneal line.
In TEK/IN Kote-New Carlise, IN. Hot dip galvanizing Line
In TEK/IN Kote-New Carlise, IN. Electrical galvanizing line
ALCOA Aluminum, Davenport, IA.-Number One Cold Mill
National Steel-Indiana Harbor-new Hot Dip Galvanizing line
National Steel-Indiana Harbor-Retrofit high speed inspection line.
LTV Steel-East Chicago, IN.-Tin Mill revamp
LTV Steel-East Chicago, IN.-Hot dip galvanizing Line Revamp
Inland Steel-East Chicago, IN.-#3 Cold strip Mill revamp.
Bridgestone/Firestone-Des Moines, IA.-New Calendar Line controls for rebuild.
William Wrigley-Chicago, IL. Initial Web guide controls for gum packaging line.
Krones, Inc.-Franklin, WI. –Initial web guide control for labeler on Conti Roller.
Education-University of Toledo, Toledo, OH.
Associates of Mechanical Engineering Technology-Spring of 1983
Bachelors of Mechanical Engineering Technology –Summer of 1984
Other Training
Service Technician-CNC Machine Tools, Kearney and Trekker
AC and DC drives, linear bearings, reciprocating ball screws, PLC Control systems Additional training in A3 problem solving and Yellow Belt 6 sigma rating.
Trained on high precision ball bearing design, applications and manufacturing.
Tom O’Riley Value Added Selling Techniques
Vickers Hydraulics Design and Troubleshooting Course
Sandler Sales Method Training
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