Customer Service Executive Assistant

HOLLY B. SALISBURY

**** ********* *** *******, *******, 30040 770-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

REGUS, Alpharetta, Georgia

Customer Service Representative (Part-time) November 2014-Present

First point of contact for new and existing customers and visitors therefore providing an exceptional impression and service.

Responsible for the day to day running of the centre.

Managing switchboards; handling calls of various internal /external clients as well as various areas of business.

Managing meeting room booking system.

Preparing offices for move-in/ move-outs.

Responsible for maintaining and troubleshooting basic IT and telecom technical issues, set up and queries.

Resetting Meeting Rooms to accommodate bookings

Administrative tasks- delivering mail, answering their phones, sending out packages, ordering office supplies.

Billing of Clients and Procurement.

Ensure continual upkeep and standards of business centre to include offices, meeting rooms.

Contributes to the overall revenue of the centre by identifying opportunities to promote products and services.

BAKER & SALISBURY ATTORNEYS AT LAW, Cumming, Georgia

Office Manager/Executive Assistant June 2001 - November 2014

Receive and record bank deposits.

Reconcile records of bank transactions.

Ordering of all office supplies.

Maintaining of Social Media Updates weekly

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or attorneys.

Arrange conference, meeting, or travel reservations for office personnel.

Represent companies in negotiating contracts and formulating policies with suppliers.

Cultivate and maintain excellent ongoing relationships with clients, providing communication, expertise and consistently superior service to ensure continued satisfaction and increased business.

INDEPENDENCE MORTGAGE, Roswell Georgia

Executive Assistant July 2003 – June 2006 (Closed Office due to economy)

Managed a high-performance of mortgage originators, providing training and assessments.

Oversaw the marketing, originations, underwriting, processing, and closing of loans.

Obtained funding from local, regional, and national lenders for residential properties.

Generated business leads through active prospecting and sales presentations.

Created, launched and tracked marketing programs.

Developed creative personal budgeting strategies for clients, improving their chances when qualifying for loans and obtaining the best interest rates.

NATIONSBANK, Atlanta, Georgia

Assistant Loan Officer July 1991 - July 1997

Meet with applicants to obtain information for loan applications and to answer questions about the process.

Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

Stay abreast of new types of loans and other financial services and products to better meet customers' needs.

Submit applications to credit analysts for verification and recommendation.

Compute payment schedules.

Confer with underwriters to aid in resolving mortgage application problems.

Provide special services such as investment banking for clients with more specialized needs.

EDUCATION

Pebblebrook High School 1988 Mableton, Georgia

Jacksonville State University 1988-1992 Jacksonville, Alabama

Bachelors of Business Administration

Viola University 1990 Rome, Italy

ADDITIONAL SKILLS

Office Management, Team building & Supervision, Policies & Procedures Manuals, Report & Document Preparation, Spreadsheet & Database Creation, Accounts Payable / Receivable, Bookkeeping & Payroll, Records Management, Meeting & Event Planning, Inventory Management, Highly Organized and Detail Focused.

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