Sales Customer Service

Highlights of Qualifications

Masters in Business Administration; (Candidate), Bachelors of Arts (English)

Knowledge of principles and processes for providing customer services

One year experience in customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction and practicing effective communication with clients

Result oriented; Increased sales and generated 10% increase in business operating profit

Worked professionally within tight time frame developed through sales training at DOATECH and ability to multi-task

Ability to communicate in both verbal and written skills (English)

Microsoft Office, Word, Excel, Outlook and PowerPoint used to analyze data for project reports resulting in efficient and clear understanding and professional presentation of project work

Demonstrated Skills and Abilities

Customer Service Specialist

Answered customer queries, solved problems and provided detailed information on products resulting in high customer satisfaction

Built and maintained enduring customer relationships to create sales and generate business in the retail industry resulting in an increased sense of loyalty and positive interaction from customers and co-workers

Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, and in person

Participated in periodic customer satisfaction assessment program, tasked with responsibility of customer survey analysis

Coordinated and adjusted actions in relation to others' actions

Sales

Developed marketing strategy and tactics, sales techniques to increase sales and customer awareness http://www.onetonline.org/link/moreinfo/knowledge/2.C.1.d?r=summary&j=11-2022.00

Developed constructive and cooperative working relationships with customers, and maintained them over time resulting in customer loyalty

Showed adequate knowledge for promoting, and selling products and services

Regulated movement of goods, business to business, and created events such as sales, Christmas bonus and promos to boost sales results

Organized and planned placement of inventories in warehouse ensuring easy of accessibility

Result-oriented

Increased sales and generated 10% increase in business operating profit through effective marketing strategies and sales techniques

Inspired and motivated team members based on personal high performance standard to develop a marketing and sales brochure under tight deadline by delegating tasks to manage time effectively

Advise- Providing

Advised and provided detailed information on products for Jacquie Collection

Answered customer queries, solved problems and provided detailed information resulting in customer satisfaction

Advised and motivated students on their daily tasks ensuring duties were performed with quality

Work Experience

Sales and Marketing; Jacquie Collection, Nanaimo June 2015-present

Sales Rep; DOATECH, Ibadan, Nigeria sept 2013- August 2014

English Teacher; Grammar School, Ibadan, Nigeria sept 2012- July 2013

Educational Qualifications

Masters in Business Administration, Vancouver Island University 2014 - Present

Relevant Courses: Finance, Marketing, International business, Global context

Bachelor of Art (English), Ajayi Crowther University, Nigeria 2008-2012

Relevant Courses: Effective Communication skill, Discourse and Business Communication

Alliance Francaise (French), Lagos, Nigeria 2012-2013

Beginners Level

Nigerian Institute of Marketing (NIM) 2013

Certificate in marketing and sales

Volunteer Experience

Nanaimo Heritage Day 2015

NUKO Nanaimo

Provided support services to children and youth with neuro-developmental disabilities 2015

References

Available on Request

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