eighteen years receptionist and management positions in veterinary fie
Resume:
Kellie Strickland
Powder Springs, GA 30127
Cell: 706-***-****
*****************@*****.***
Extensive administrative and customer service skills, strong interpersonal skills, dedicated and flexible, ability to multi-task and work under pressure and handle emergency situations with care and diligence, professional and courteous telephone etiquette.
Career Summary:
Customer Service Representative
Banfield Pet Hospital, Smyrna, GA 770-***-****
July 2014 – March 2015
All phases of customer service, greeting clients, scheduling appointments and surgeries, advising clients of their pet needs
Marketing of company Optimal Wellness Plans
Assisting veterinarians and technicians as needed with services or procedures Answer multi-line phone system
Paperless computer system
Preparing medication and prescription refills
Receptionist / Customer Service Representative
Lagrange Animal Hospital, Lagrange, GA 706-***-**** March 2009 – July 2014
All phases of customer service, greeting clients, scheduling appointments and surgeries, advising clients of their pet needs, consulting with veterinarian staff on client inquires. Answer multiple-line telephone system
Maintain filing system
Maintain inventory and place orders for retail pet supplies Preparing medication and prescription refills
Preparing estimates for procedures and surgeries
Receptionist
The Ark Animal Hospital, Hiram, GA 770-***-****
June 2007 – July 2008
All phases of customer service, greeting clients, scheduling appointments and surgeries, advising clients of their pet needs, consulting with veterinarian staff on client inquires. Answer multiple-line telephone system
Maintain filing system
Preparing medication and prescription refills
Preparing estimates for procedures and surgeries
Assist grooming and boarding departments
Head Receptionist
Smyrna Animal Hospital, Smyrna, GA 770-***-****
July 1996 – March 2006
Supervision of reception staff including scheduling, interviewing candidates, training new staff members
Maintained pet supply, pet food, medication inventory with vendors Assisted clients with inquiries regarding pet care and needs, billing questions Prepared daily deposits, monthly billing statements and vaccination reminders Handled collection of past due accounts
Self Employed – House Cleaning Services, Pet Sitting August 1993 – July 1996
Receptionist / Insurance Clerk
McArthur Concrete Products, Inc., Acworth, GA 770-***-**** October 1989 – August 1993
Answered and directed incoming calls on multi-line phone system Typing, filing, greeting clients
Enrollment of employee medical and life insurance
Filing of workers compensation claims
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