Customer Service Assistant

Page * of *

Rana A. Basahi

** ********* ******** • London, ON N6G 4W5 • 519-***-**** ****.******@*****.*** PROFILE

Proactive and highly motivated individual with four years experience in the fields of Administration and Accounts Payable. Currently looking for a Customer Service position within the banking industry.

Proficient in Microsoft Office.

English & Arabic Language – Fluent.

EDUCATION

General Arts & Science - Fanshawe College, London ON 2014 Bachelor of Management Information System - Queen Arwa University, Sana’a Yemen 2004-2007 Employment Experience

AP Accountant, Total Exploration & Production (E&P) Oil Company, Yemen Jan 2012 – July 2013

Responsible for client needs and resolving payment concerns, liaising with Cost Controllers to rectify invoices in a timely manner.

Acted as a Brand Ambassador for Total, adhering to rules & regulations for maintaining company image.

In charge of a monthly cash count for an Employment Expense Fund.

Adhering to company Ethics policy regarding unusual activities and reporting it directly to my supervisor.

Assisted the Accounting Department and Cost Controllers in processing invoices and Bank Reconciliation. Project and Construction Administration Assistant, Total E&P, Yemen March 2009 – Dec 2011

Prepared Mission Orders, logistics and required bookings for all business trips for the Project and Construction Department as well as associated contractors with Total E&P.

Organized and finalized month end timesheets and expense claims for 80 employees including on site and off site to be processed for the Payroll Officer.

Completed a quarterly inventory count of stationeries for all departments and cross checked with supplier for correct amounts received.

Arranged and updated file folders related to expense claims, staff and invoices. Volunteer Experience

IT Assistant, United Nations for Population Fund (UNFPA) July – August 2008

Admin/HR Assistant, World Food Program (WFP) January – March 2008 Certificates and Training

Certificate of Participation – Business Processes in Financial Accounting – SAP.

Total’s E-Learning for Preventing Corruption – Total Exploration & Petroleum.

Personal Development Skills (Communication skills) – Meirc Training & Consulting.

Certificate of Participation – International SOS Adult CPR (AED and First Aid).

Oil & Gas Introduction – Total Exploration & Petroleum.

Contact this candidate