Project Manager Quality Assurance

Kenneth D. Mitchell Jr.

+1-517-***-**** Haslett, MI *********@*****.***

PROJECT MANAGER

PERFORMANCE TESTING QUALITY ASSURANCE

Results-oriented Project Manager with more than 40 years’ experience driving strategic solutions and quality assurance initiatives. Proven expertise in project management, user experience consulting, expansion and requirements design. Accomplished taking products from concept to launch. Extensive background managing remote projects with cross-organizational and cross-cultural teams. Credited with strong ability to identify trends, develop competitive strategies and execute strategically planned projects. Certified Scrum Master.

Remote Team Management

Strategic Planning/Analysis

Continuous Process Improvements

Efficiency Improvements

Cross-Functional Team Leader

Creative Direction

Program Management

Performance Measurements

Budgeting & Timelines

Key Achievements

Led the first JPM Chase Go-Live Team and event in Chicago with the ten Pilot clients. Developed a project plan for each pilot client, set expectation of performance and worked with the clients to ensure the new application met their business needs.

Successfully grew the State of Michigan Procurement card program by analyzing credit card usage in each department, developing spend strategies, developing work plans and integrating each department into their strategy. Grew the State of Michigan JPM Chase PaymentNet application into a program with 3,200 active users, representing $42M in spending.

Increased potential to resolve unique applications of system functionality and work-around options for system shortcomings by chairing statewide user groups on “What’s New” sessions, establishing a forum for discussion.

Delivered increased quality assurance initiatives by directing work assignments in accordance with staff skills, development needs and workload capacity.

Professional Experience

JPM CHASE, Chicago, IL 2009 – Present

Team Lead, Commercial Card PaymentNet 4 User Acceptance

Team Lead, Legacy PaymentNet Clients Migration to PaymentNet4

Pilot, Legacy PaymentNet Migration to PaymentNet 4

Lead a remote team in design and delivery of PaymentNet, a single system business credit card application that manages all aspects of card programs and is utilized by over 1,000 clients.

Transitioned team from a “waterfall” type application delivery to “agile” methodology of application delivery.

Increase successful Go Live launch by integrating research, defining business strategies and enhancements, establishing test plans, and writing test cases.

Improve efficiencies and maintain industry competitiveness by defining technical designs that ease client use.

Deliver projects on time and in scope by directing cross-functional teams to increase transparency and communication utilizing project plans and milestone settings to ensure project stayed on schedule. Developed metrics to monitor team’s progress and reported these metric twice weekly to all stakeholders and .the executive team.

Monitor metrics of market and application indicators to align development with business initiatives. Worked with the “Business” side and “IT” side to ensure the needs to both teams were aligned and addressed in the project plan.

Reduce downtime by training, mentoring and continuously evaluating new hires on integration and performance.

Enhance timeline transparency by tracking test strategies, confirming defects and resolving issues for new releases.

Plan, track and analyze progress to keep Business and Technical partners informed throughout the release phase on scope items, environment, defects and performance concerns.

Advance customer intentions by serving as an information resource to ensure critical functionality is not compromised.

STATE OF MICHIGAN, Lansing, MI 1972 – 2009

State of Michigan Procurement Card Administrator (2002 – 2009)

Improved financial positioning by creating and implanting program standards that allowed the State of Michigan to receive over $500k in annual rebates from JPM Chase.

Led aggregation of fourteen Legacy organizations into one PaymentNet 3 organization. Developed project plans, expectations, and requirements for each State department.

Enhanced access by initiating a hierarchy structure with employee IDs, accounts, constraints and Merchant Groups.

Increased transparency into spend, payment and Mapper (data file extract application for interface with State’s financial system), reporting annual spend to State of Michigan Legislative office.

Trained users Statewide both in-classroom and one-on-one.

Tracked recurring issues to drive resolutions at the root-cause level with continuous improvement.

Consolidated Print Center Manager (1998 – 2002)

Spearheaded the building of a 7 x 24 Print Center operation from the concept to launch with effective hiring, streamlined equipment purchases, efficient migrations and an established organizational structured.

Accomplished the consolidation of State of Michigan printing by working with each department to understand needs, delivery requirements, and additional services warranted to accomplish their goals.

Drove the project lifecycle by outlining milestone roadmaps and formulating business requirements.

Mainframe Operations (1972 – 1998)

Recognized for superior service as a computer operator, leading to a position as Mainframe Data Center Director.

Served as an information resource from experience working for multiple departments including the Department of Social Services (DSS), the Department of Public Health and the Department of Management and Budget (DMB).

Directed data center operations for hardware and software upgrades, requirements writing, and development.

Education

Bachelor of Arts, Business Administration, North Wood University, Midland, MI

Associate of Arts, Labor Relations/Personnel Management, North Wood University, Midland, MI

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