Customer Service Administrative Assistant
Resume:
Resume of
KATRINA L. ELLISON
Mt. Pleasant, TX 75455
Objective: Obtain a position, where I will be able to effectively utilize my analytical,
problem solving, and interpersonal skills
Education: Mt. Vernon High School
Mt. Vernon, TX Graduated, June, 1990 Diploma
Northeast Texas Community College
Mt. Pleasant, TX 1-2002 thru 12-2003
Axia College of University of Phoenix
Phoenix, AZ (Online) Graduated, December,
2008 Associate's Degree-Business Administration
Experience: Big Tex Trailers MFG, Inc.
Mt. Pleasant, TX 09/2012 thru 07/2015
Title: HR Assistant; Process new hire paperwork, use
E-Verify for all new hires; conduct background checks on all new hires;
process and maintain all paperwork for all insurances; coordinate new
hire and open enrollment with employee's and insurance brokers;
employment and wage verifications, process and enforce medical and
child support order, other duties as assigned.
Reason for leaving: Termed
Sweet Shop USA
Mt. Pleasant, TX 03/2010 thru 9/2012
Title: HR/Payroll Clerk; Process all employee paperwork to include new hires, changes and terminations; use E-Verify for all new hires; conduct background checks on all new hires; process and maintain all paperwork for all insurances; coordinate open enrollment with employee's and insurance brokers; manage all worker's compensation claims monitor all vacation and sick days; Process and enforce medical support and child support orders, responsible for workplace drug testing; print time sheets and make corrections when needed; apply any bonus or incentives as needed; take out any company loans, insurance, 401K, and court ordered deductions; process payroll, print and distribute checks; upload direct deposit files weekly in bank system for processing; TBTW(Texas Back to Work Program): Verify news hires with Workforce Solutions for the program, submit invoices to Workforce Solutions for payment; process cash accounts receivable; verify all accounts receivable; credit cards and retail store; run reports and maintain daily spreadsheet accounting for total days deposits; weekly tax reports for 940, 941 and TWC, process/oversee Employee Loan Program; maintain Petty Cash box; maintain and monitor all employee's to our security system allowing access to the building; weekly spreadsheet of employees to 401K management company; monitor and maintain postage machine; distribute daily mail; make badges for all employee's; employment and wage verifications, and enter journal entries.
Reason for leaving: Better job
Sweet Shop USA
Mt. Pleasant, TX 10/2009 thru 03/2010
Title: Customer Service Supervisor; working in call center
answering multiple phone lines, process and enter order from customer
in computer system on average 30-40 per day; fax or email sales order
confirmations; responsible for reviewing and making decision on
whether to approve or deny net 30 credit applications; process credit
card payments for orders; submit response for credit inquiries on
current customers; Coordinate between credit, accounting and customer
on any discrepancies on invoicing, material, and freight; report
customer feedback and all customer complaints, including any sign of
customer dissatisfaction, to appropriate management; other duties as
assigned.
Reason for leaving: promotion
Sweet Shop USA
Mt. Pleasant, TX 05/2008 thru 10/2009
Title: Customer Service Representative; working in call
center answering multiple phone lines; process and enter order from
customer in computer system on average 30-40 per day; fax or email
sales order confirmations; process credit card payments for orders;
coordinate between credit, accounting, and customer on any
discrepancies on invoicing, material, and freight; report customer
feedback and all customer complaints, including any sign of customer
dissatisfaction, to appropriate management.
Reason for leaving: promotion
Pilgrim's Pride Corporation
Pittsburg, TX 08/2005 thru 03/2008
Title: Benefits coordinator II; answer all inquiries
concerning employee benefit issues; administer, process, maintain
company benefit programs; function as a liaison between vendors and
employees; conduct annual open enrollment with corporate partners
and other locations as needed; operate office equipment: computer,
copier, fax, printer, etc.; answer multiple phone lines; enter/update
information into SAP; In-house partner training; run reports in SAP to
send to Health Care Vendors with partner's information; print partners
information from BlueCross BlueShield and Ameritas's website; pay all
invoices for department, enter requisition in PRD, set up vendors
in PRD; other duties as assigned
Reason for leaving: position transferred to Atlanta, GA
Pilgrim's Pride Corporation
Pittsburg, TX 11/2003 thru 08/2005
Title: Benefits clerk; enter and enforce mandated court
orders for dependent health insurance coverage; file/handle short term
disability EOB's; answer multiple phone lines, concerning
questions/problems with health benefits; conduct annual open
enrollment with corporate partners and other locations as needed;
operate office equipment: computer, copier, fax, printer, etc.;
enter/update information into SAP; and other duties as assigned
Reason for leaving: Promotion
Pilgrim's Pride Corporation
Pittsburg, TX 03/2001 thru 11/2003
Title: Corporate Claim's Adjuster; Texas; monitor
approximately 100 claims; answer multiple phone lines; pay bills;
operate office equipment: computer, copier, fax, printer, etc.;
coordinate doctor appointments, physical therapy, etc.; calculate and
pay employee lost time wages; other duties as assigned
Reason for leaving: department outsourced
Wal-Mart Stores, Inc.
Mt. Pleasant, TX 07/1992 thru 03/2001
Title: Cashier/Garden Center Associate; assist customers,
operate cash register (open/close), order stock, stock shelves, other
duties as assigned
Reason for leaving: career change
References: Angelia Smith, Administrative Assistant, TXU Corp, Monticello, TX 75455
903-***-**** *******.*****@***.***
Tarsha Lawton, Mt Pleasant, TX 75455 (903) 466-***-****
Johna Loggins, Lowes Mt. Vernon, TX 75457 903-***-****
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