Customer Service Medical

Jennifer Patterson

*** ***** ** **********,** *1740 202-***-**** 301-***-**** *******.*****@*****.***

Summary of Qualifications

Advance Customer Service skills with years of Medical experience. Seeking a new opportunity where my extensive experience and skill set will be an asset.

Professional Experience

Engage, Frederick, MD August 2013 - Present

Scanner Operator

Scan documents into the system database for clients.

Prepping non-donors.

Scanning non-donors.

Scan credit cards.

Scan checks.

Sorting and shredding mail.

Costco, Frederick, MD July 2012 - Present

Sales Advisor

Demonstrate product to the customers.

Maintain area were product is being show cased.

Maintain and prepare reports of sale information.

Train other demonstrators.

Orthopedic Associates, Silver Spring, MD September 2008 - July 2010

Medical Records Clerk

Performed a variety of clerical and administrative duties, assist and support staff members with clerical tasks.

Provided the highest quality customer service to the clients.

Retrieved patient’s charts for the following day’s scheduled appointments; retrieve charts requested by physicians, patients, medical offices, insurance companies and attorneys.

Filed all correspondence in patients charts daily.

Faxed medical records to various offices as requested daily, distributed incoming faxes to various departments in a timely manner.

Printed daily medical reports lab, x-rays, discharge summaries, operation notes.

Verified insurance by phone or via website.

Downloaded files for transcription thru Cbay file.

Quality Fist Imaging, Gaithersburg, MD March2009 – May 2010

Mail Clerk (part-time evening position)

Opened mail, sorted and delivered to management.

Batched and sorted all department receipts from Verizon and A/C and refund accounts.

Resume for Jennifer Patterson Page 2

The Retina Group of Washington, Chevy Chase, MD June 2007 - September 2008

Medical Receptionist

Coordinated and performed a wide variety of administrative duties to support departmental functions.

Scheduled appointments for seven physicians on a daily basis.

Verified insurance using Payer Path software, telephone and thru insurance website.

Pulled and filed charts and distributed correspondence for seven physicians.

Printed schedules daily and answered a multi- line telephone system.

Contact patients to advise them of outstanding account balances.

Shady Grove Fertility Reproductive Center, Rockville, MD March 1997 - June 2007

Medical Records Clerk

Provided courteous and professional customer service to patients, co-workers and management.

Provided coverage for the Front Desk as needed.

Filed, retrieved and delivered medical records to the appropriate providers or department.

Updated all correspondence in patient’s charts.

Retrieved and filed charts for four physicians.

Purged, pulled and organized charts for storage on a monthly basis.

Education: Thomas Johnson High School Frederick, MD

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