Financial Aid Officer

HELENA SARAIVA * Browley Drive, Brampton, ON L*A *E3 647-***-**** **************@*****.***

Strengths and Skills

Communication Skills: Communicating with company representatives and affiliates, client interaction during consultation and various presentations. My fluency in Portuguese has given me the opportunity to communicate with clients/customers with difficulty in the English language

Adaptability Skills: Excelled in administrative/financial roles in various positions

Computer Skills: MS Word, MS Excel, MS Works, Windows XP, Lotus Organizer, HTA Pro, Simply Accounting, TD Merchant, Yorkville University SIS System, Microsoft Outlook, Via Safe Agent, YSIS, One-Key Portal and Lead Centre/Campus Login

Time management and organizational skills: Completion of duties within specified deadlines, filing records to facilitate access in the future

Excellent working knowledge in operating various business machines: photocopiers, facsimile machines, computers and switchboard

Employment

Financial Aid Officer

Toronto Film School at RCC, Concord 2010-Present

Division of Yorkville University

Perform office administrative activities involving the exercise of independent judgment in work methods and procedures

Perform file management activities including the filing of correspondence and other records in a matter which will facilitate future access to the documents

Effectively operate office equipment: such as photocopiers, facsimile machines, switchboards and computers to expedite the efficiency of work flow

Communicate with Admissions, Management, Student Services and company representatives, asked to participate in and take minutes during company conference calls and live meetings

Deal with student financial accounts; collection of student fees and tuition payments by methods of cash, debit and credit card terminal and cheque

Deal with the Video Game Design and Animation/Development and Interior Decorating programs, roughly 150 students on a daily basis

Administer OSAP and Student Loans from all provinces to registered students

Follow company procedures within specified deadlines

Prepare and deliver bank deposits

Bursar

Yorkville University, Toronto 2008-2009

Performed file management activities including the filing of correspondence and other records in a matter which will facilitate future access to the documents

Dealt with student financial accounts; collection of student fees and tuition payments by methods of cash, debit and credit card terminal and cheque

Performed office administrative activities involving the exercise of independent judgment in work methods and procedures

Dealt with roughly 350 online students on a daily basis studying in the MACP program

Effectively operated office equipment: such as photocopiers, facsimile machines, switchboards and computers to expedite the efficiency of work flow

Followed company procedures within specified deadlines

Receptionist

Yorkville College, Toronto 2006-2008

Division of Yorkville University

Performed office administrative support activities involving communication with company representatives to determine availability and making appointments accordingly

Performed office administrative activities involving the exercise of independent judgment in work methods and procedures

Prepared and maintained student records; transcripts, diplomas, attendance

Dealt with roughly 250 on-campus students on a daily basis

Scheduled dental appointments for the dental clinic on premises; confirmed appointments with cliental; greeted cliental upon arrival and received payment for services

Performed file management activities including the filing of correspondence and other records in a matter which would facilitate future access to the documents

Administrative Assistance/Office Manager

Ontario Traffic Tickets, Etobicoke 2003-2006

Performed office administrative support activities involving communication with company representatives to determine availability and making appointments accordingly

Received and forwarded incoming and outgoing mail to department/personnel

Performed file management activities including the filing of correspondence and other records in a matter which facilitated ease for future

Performed file management activities including the filing of correspondence and other records in a matter which facilitated ease for future access

Maintained office in working conditions and organized for cliental

Carried out company procedures within specified deadlines

Carried out the accounting procedures for the firm; including payroll, invoicing and bills

Education

Seneca College January 2004

Acquired credits in College English and Computers

Bishop Marrocco Thomas Merton June 2000

Ontario Secondary School Diploma

References available upon request

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