Customer Service Manager

Anthony Cipriani

Present Address Phone: 518-***-****

**** ********* **. *****: ***********@*******.***

Murrells Inlet, S.C. 29576

Objective: To further an organization’s mission and vision.

Education:

Marist College Poughkeepsie, N.Y.

M.P.A Masters in Public Administration May 2007

Member of Society for Human Resource Management National/Orange County

University at Albany, State University of New York Albany, N.Y.

B.A. Communications; Business Administration May 2003

Minor: Business Administration

American Marketing Association

Internships:

New York State Assembly Assemblyman Scott S. Stringer 67th District Albany, N.Y.

1/02 – 5/02 Legislative Aide/Public Relations

Conducted meetings with organizations and lobbyists

Organized constituent information into database

Prepared Assemblyman’s short and long term schedule

Drafted Bills, newsletters, and answered mail

Experience:

11/13 – 7/15 KIC Chemicals Sales/Quality/Administration New Paltz, N.Y.

Processed sales orders/purchase orders for Vice President (hazmat certified)

Handled logistics (Trucking Rate Quotes, Scheduled Pickups, Bills of Lading, Tracing)

Audited for ISO 9001:2008, GMP, SHARP certification, RDP

Administration of Standard Operating Procedures, Preventive Maintenance, and Quality Documentation

Administration support for vendors, warehouses, trucking companies and customers

Document control for imports/exports, CTPAT, Hazmat, Kosher certificates, Certificates of Analysis, SDS

5/12 – 12/12 Bank of America Assistant Manager Middletown, N.Y.

Managed banking center and supervised employees

Responsible for sales goals and coaching staff

Customer Service/Problem resolution on accounts

Branch auditing and risk control, vault cash control

Performed interviews and human resource tasks

9/10 – 5/12 RGIS Asset Protection Supervisor / Administrative Ass. Hudson Valley, N.Y.

Managed inventory audits for high end retail outlets and consumer goods stores

Supervised groups of auditors and controlled set schedules

Balanced work flow between store managers and pre-set data goals

Administrative / Clerical duties

Responsible for equipment inventory between teams of supervisors

Interviewed prospective employees

Performed structural audits of big box retail outlets

6/07 – 6/10 Mid-Hudson Valley Federal Credit Union Risk Management Kingston, N.Y

Member of the International Association of Financial Crimes Investigations June 2010

Risk Management Coordinator 2008-2010

Created Suspicious Activity Report documentation and analysis

Branch / Financial Auditing and Quality Control

Assisted in Disaster Recovery Planning

MBA Trainee 2007-2008

Records/Retention: Document retrieval for fraud investigations and SAR analysis

Human Resources: Organized job fair, interviewed & hired candidates; created & taught educational classes for employees

Business Lending: Analyzed business tax statements for annual reviews

Marketing: Assisted in commercial script and MHV MySpace and Facebook creation

Member of Community Relations Board, Young Adult Committee

8/05 – 6/06 Target Department Manager Monroe, N.Y.

Assisted in organizing and constructing Target store for grand opening

Hired and trained new employees

Supervised employees and departments

Maintained merchandise inventory

1/98 – 2/99 Aerosoles 3rd Key Manager Middletown, N.Y.

Trained future managers and employees in all store operations

Responsible for opening and closing procedures

Maintained bank ledgers and deposits

Responsible for inventory control and receivables

Extra Curricular Activities

Appeared in 3 Time Warner television commercials for MHVFCU 2008 - 2009 N.Y.

Member of the Salvation Army Board of Directors 2009 – 2010 N.Y.

United Way Loaned Executive 08-09/ Day of Caring Orange & Ulster 2007- 2009 N.Y.

United Way Community Fund Volunteer 2009 N.Y.

Appeared in Time Warner television commercial for Marist College 2007 N.Y.

Habitat For Humanity 2005 N.Y.

Computer Skills:

Power Point, Excel, Word, Encore, Nautilus, Members United, Streamlend, Verafin, SmartSpace, Docuware, TakeStock, SAP

60 Words Per Minute

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