Customer Service Microsoft Office
Resume:
Scott C. Heinzelman
**********@*****.***
Chino, CA 91708
Highlights
Seven years of administrative experience, including quality assurance and management level
Experienced in Microsoft Office, AS400, Remote AP, Concierge, Kronos, Cognos, SPI (Systems Product International)
Five years of Human Resources and Payroll experience
Exceptional communication and interpersonal skills
Proven ability to partner with organizational leadership to establish and manage Human Resource initiatives
Experience
Bluegreen Vacation Corporation:
Director of Administration March 2012 – December 2014
Loan Verification Officer April 2008 – March 2012
Contracts Processor October 2007 – April 2008
Director of Administration
Maintained formal payroll and HR records for all internal employees
Handled all human resources, benefits administration, payroll processing, and orientation meetings for new hires
Held managerial role for implementing the administrative processes for the sales center
Effectively and efficiently developed and delivered HR services, solutions and programs
Oversaw team of four, tasked with development and training of Administration department employees
Responsible for complying with contract procedures for timeshare packages ranging from $6k to $35k
Effectively demonstrated a working knowledge of multiple computer software programs including Microsoft Office, AS400, Remote AP, Kronos, Cognos, Concierge and SPI (Systems Product International)
Oversaw final contracts before being sent to corporate office, ensured all contracts were compliant with government and corporate policies
Responsible for processing all vendor invoices in a timely manner
Maintained accurate inventory of all customer premiums, including a large inventory of high priced premiums
Handled all customer service complaints and escalated issues
Performed a wide range of administrative support duties as required, including preparation and distribution of reports for the sales and marketing departments
Built quality assurance/administration department from the ground up while opening a new site in Savannah, Georgia
Attributed to the success of the Savannah, Georgia site reaching its 7 million dollar goal for 2014
Loan Verification Officer
Processed vacation club contracts and ensured all personal information and pricing was accurate for timeshare packages ranging from $6k to $35k
Conducted the final step of the purchasing process, handling up to ten transactions each day
Compiled weekly and monthly reports utilizing Excel, Concierge and Systems Product International
Responsible for daily follow up calls in order to provide world class customer service
Oversaw all incoming calls regarding vacation club ownership
Effectively demonstrated a working knowledge of multiple computer software programs including Microsoft Office, AS400, Remote AP, Kronos, Concierge and SPI (Systems Product International)
Key component of the Quality Assurance department, assisting the site in reaching the 12 million dollar sales goal
Contracts Processor
Responsible for using AS400 system to process timeshare packages ranging from $6k to $35k
Transferred from AS400 system to updated SPI (Systems Product International)
Accountable for reviewing and ensuring contract package was completed properly before being sent to corporate office
Promoted to Quality Assurance Specialist after six months as Contracts Processor
Education
BA in Business Administration, with a concentration in Marketing, from The College of Charleston in Charleston, South Carolina
Contact this candidate