Technician Service Representative

David Steven Cross

**** * **** ****** ****, AZ **364

cell 928-***-****

*******@***.***

Entry-level IT professional with strong Computer Hardware skills

Summary of Qualifications

Proven ability to install and setup computer hardware, peripherals, accessories and home networks. Quick learner with strong working knowledge of software, hardware, networking, and operating systems. Outstanding communication and leadership skills; demonstrated background working well with co-workers in one-on-one and group settings. Over 20 years of self-acquired computer hardware knowledge with over 15 years experience in networks, peripherals, and operating systems and software. Experienced analog and digital copier repair technician.

Certified Sharp Multi-Functional Printer Bronze Level Technician. Experienced home wireless network installer. Experienced computer hardware professional.

PROFESSIONAL EXPERIENCE

Harvest Preparatory Academy 8/2014 – 5/2015

Yuma, AZ

Substitute Teacher

Adhere to current lesson plans and instruct students in accordance with established curriculum and student needs. Assess students’ needs and performance. Use and implement classroom management techniques to maintain organization, orderliness, student safety, and a productive learning environment. Planed instruction and implemented instructional techniques to encourage and motivate students. Ensure parents and students are informed of methods of evaluation used in the classroom. Inform parents of student progress and school activities. Participate as a member of an instructional team to promote learning activities for students, consistent with district and school education objectives.

USA Pawn and Jewelry 9/2013 – 7/2014

Yuma, AZ

Sales and Loan Associate

Specialized in buying merchandise of value, making loans to individuals using tangible property as collateral, and in some cases, running a storefront operation to resell collateral pieces not recovered by owners. Well-versed in appraising a wide range of merchandise and in negotiating appropriate sale and loan prices.

CASS 9/2011 – 3/2013

Winterhaven, CA

Agricultural Technician II

Vehicle Inspection

Commodity Inspection/Pest Sample Submission

Data Collection/Entry/Dissemination

Public Relations

Facility Maintenance

United States Marine Corps – Civilian Services 7/2010 – 6/2011

Yuma, AZ

Materials Handler, WG

Performed various duties associated with receiving, shipping, storing or issuing ordnance within a weapons compound. Prepared production reports, check records, screen issuing documents to fill in missing data, and report serious damage or deterioration. Assured that material was worked into the automated system and that all terminal transactions were complete in accordance with procedures.

United States Navy 1/2003 – 1/2008

Norfolk, VA

Aviation Ordnance

Responsible for training others and maintaining strict compliance to guidelines for systems and individuals under command. Received unexpended ammunition returned by the command and inspected ammunition that was returned. Assisted in assigning a condition code and returning the ammunition to the supply system. Identified munitions by type, nomenclature, and explosive hazard. Stored ammunition in appropriate weapons magazines on-board ship in accordance with appropriate Naval Sea System Command directives.

Minolta Business Systems 11/1995 - 5/1997

Tarzana, CA

Field Service Representative

Maintained tool kit, supplies, while keeping accurate inventory for assigned territory. Performed preventive maintenance and adjustments of photocopiers. Repaired photocopiers, copiers at site location, including complex disassembly, cleaning and replacement of individual parts, reassembly, testing and adjustment. Troubleshot equipment to determine the cause of malfunctions. Estimated parts and labor for repair. Researched the current cost of replacement equipment and recommended repairs or replacement of the equipment. Provided sales support as required. Accurately completed invoices and expense reports in a timely manner.

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