Administration, Customer Service Sales, Account Management
Resume:
Meghan Vilela
************@*****.***
Employment Experience
Account Specialist
**/****- ******* ******** ***. Alpharetta, GA
Provide internal and external sales team support for the purpose of increasing customer satisfaction and building revenue.
Assist sales with preparation, shipment and tracking of demo equipment.
Creation of PowerPoint presentations for Sales Executives when needed to align with sales goals and customer focus.
Interface with Resellers, POS Integrators and End Users to ensure solutions are operating efficiently.
Account communication and coordination under direction of Account Manager.
Create and manage customers Sales Bill of Material.
Ensure support for escalation of customers’ issues is handled by organization. Customer Relationship Specialist
02/2012-3/2014 Doctors Allergy Formula, Norcross, GA
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Providing continual communication and coordination of functional activities with operations, implementation and sales departments to ensure overall client satisfaction.
Frequently communicate with clients to understand requirements, review account performance and strengthen overall relationship.
Align customer needs with product and service offerings.
Accounts Receivable - maintain billing system, generate and send out invoice, perform account reconciliations.
Maintain accurate weekly KBI sales and activity reports.
Planning of industry trade show events, booth logistics and travel for company staff.
Collaboration with marketing firm in the design and execution of marketing materials. Administrative Assistant
2008-2009 Animal Medical Clinic, Milpitas, CA
Maintain accurate and complete patient files, ensuring that they are complete.
Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
Responsible for creating and maintaining staff work schedules.
Process invoices using the cornerstone software.
Inventory of medication and supplies.
Event Manager
2003-2004 Catering By Dana, Redwood City, CA
Plan and implement events that meet the client’s budgeted financial goals.
Book corporate, group, birthday, team buildings, and other special events.
Complete event contracts and negotiate multiple events.
Management of a team of 10+ members during events to ensure high-quality and timely results.
Maintain contact with industry vendors.
Education
1999-2003 San Francisco State University, San Francisco, CA Bachelor's Degree in Theatre Arts
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